Vibrance - 138-138a Mason Way

Updated 17 August 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014. We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our

regulatory functions.

This comprehensive inspection took place on 13 and 16 July 2018 and was unannounced. The inspection was carried out by one inspector. We reviewed the information we held about the service, which included notifications about important events which the service is required to send us by law.

We visited the service and spoke with three people living in the service, and observed how staff interacted with them. We also spoke with the deputy manager and the registered manager. Following the inspection, we contacted another staff member by telephone. We looked at the care records of two people and records which related to staffing including their recruitment procedures and the training and development of staff. We inspected the most recent records relating to the management of the home including quality assurance reports.

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Updated 17 August 2018

Vibrance -138-138a Mason way is a care home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and care provided, and both were looked at during this inspection.

The service is registered to provide personal care for up to ten adults with a learning disability. At the time of our inspection six people were using the service.

At our last inspection we rated the service good. At this inspection, we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

There were sufficient staff available to meet people’s needs. We did note that staff had been reduced on some days due to vacancies in the service. This reduction in staff did not match what was recorded in the tenant’s guide. Staff told us they were meeting people’s needs but felt they could deliver a more responsive service with additional staffing.

Staff understood how to protect people from harm and their responsibilities to raise concerns and record safety incidents. The service managed risks to people to reduce potential hazards. Where people required support to take their medicines, this was provided in a safe way. Staff understood their responsibilities in relation to hygiene and infection control.

People shopped for their own food and created their own menus. The service provided staff with training to ensure they had the skills to support people effectively, in line with current best practice. When needed people received support from health professionals in a timely manner. People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

People continued to receive support that was responsive to their individual needs. People were consulted regarding their preferences and interests and these were incorporated into their support plan to ensure they were supported to lead the life they wanted to. Staff supported people to be as independent as possible. The support people received was reviewed with them to ensure it remained relevant. People knew how to raise any concerns or complaints, and these were responded to in a timely manner.

Staff felt supported by the registered manager. Quality assurance systems were in place to monitor the quality of service being delivered and the running of the home. We did find that some records whilst still being reflective of people's needs required reviewing.

Further information is in the detailed findings below