2 March 2023
During a routine inspection
This service is rated as Good overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection of The GP Clinic London as part of our inspection programme. The GP Clinic London provides consultations with an independent GP. Services include primary care consultations, health screening and access to diagnostic testing and specialist referral as required. The service is open to patients of any age. The GP Clinic London has not previously been inspected.
Our key findings were:
- The service had clear systems in place to safeguard patients at risk of abuse or neglect.
- Patients’ immediate and ongoing needs were fully assessed.
- Care records were written and managed in a way that kept patients safe.
- Patients were treated with compassion, kindness, dignity and respect.
- The service actively sought and acted on feedback from patients using the GP service to improve the service. We saw evidence of positive feedback from patients.
- The service used information about care and treatment to make improvements and introduce innovation.
- The service was accessible. Patients were able to consult with a GP within an appropriate timescale for their needs.
- The GP service was underpinned by clear systems of governance and processes for managing risk, issues and performance.
The areas where the provider should make improvements are:
- Document the rationale for not holding opiate medicines on the premises for use in an emergency.
- Update the prescribing policy to specify which higher risk medicines would not be prescribed without that information being shared with the patient’s NHS GP.
- Review measures to obtain more focused patient feedback and data on the outcomes of clinical care.
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services