Archived: Re-Enhance Skin and Body Clinic

We spoke with one patient who was complementary about the care they received. They told us 'The staff go through my care at every appointment they always ask permission and I sign a consent form'.

We spoke with two members of staff. They were able to tell us the signs of abuse. One staff member we spoke was able to confirm appropriate actions to take if they suspected abuse.

We saw there was personal protective equipment available for staff to use, for example, gloves, aprons and protective eye wear. The patient we spoke with confirmed they saw staff washed their hands and wore gloves and aprons when carrying out any activity with them.

The one patient we spoke with was complementary about the staff. Comments received were 'The staff are confident; they know what they are doing'.

The staff we spoke with were complementary about the manager. One person said 'The manager is good, I feel able to go to him to raise concerns and it would be sorted'.

Treatments were undertaken in a clean and modern environment which ensured the confidentiality and privacy of clients.

Clients we spoke with told us: 'I have been coming here for 3 years, I am obviously very happy with the treatments here' and 'I have always found everyone very helpful and have no concerns at all'.

Clinical governance meetings and infection control meetings were held on a regular basis. A medical advisory committee was well established and minutes demonstrated that the quality of the service and day to day issues were appropriately managed.