Gresley House

This practice is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Gresley House on 5 July 2023 as part of our inspection programme. This was a first rated inspection for the service which was registered with the Care Quality Commission (CQC) in January 2022.

At this inspection we found:

• The provider organised and delivered services to meet patients’ needs.
• The provider had systems and processes for managing risk.
• Staff were aware of current evidence-based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
• Recruitment processes were appropriate and fit for purpose.
• Staff were proud of the work they did and of the quality of service they provided.
• There was a clear leadership structure and staff felt supported by management. The service sought feedback from staff and patients, which it acted on.

The areas where the provider should make improvements are:

• Take action to train the service’s safeguarding children lead to the appropriate level as recommended in the safeguarding children and young people: roles and competencies for healthcare staff guidance.
• Take action to review staff are following the service’s policy with regard to medical equipment checks.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services