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North London Bikur Cholim Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 23 January 2019

About the service:

• North London Bikur Cholim Limited is a domiciliary care agency. It provides personal care to people in the Jewish Orthodox community living in their own houses and flats in the community. It provides a service to younger and older adults, people with physical disabilities, sensory impairments, mental health needs, learning disabilities or dementia.

• The provider has one domiciliary care agency within their registration.

• The service’s office is based in Stamford Hill, and personal care is provided to people in surrounding areas.

• At the time of the inspection it was providing a service to 22 people.

People’s experience of using this service:

• People were protected against avoidable harm, abuse, neglect and discrimination. The care they received was very safe.

• People's risks were assessed and strategies put in place to mitigate the risks.

• People's likes, preferences and dislikes were assessed and care packages met people's desired expectations.

• Relatives provided consistently positive feedback about the care, staff and management. They said the service was caring, timely, effective and well-led.

• People's care was person-centred. The care was designed to ensure people's independence was encouraged and maintained.

• People and their relatives were involved in the care planning and review of their care.

• The service had a stable management structure. The provider had implemented systems to ensure they continuously measured the safety of people's care and quality of the service.

• The service met the characteristics for a rating of "good" in all the key questions we inspected. Therefore, our overall rating for the service after this inspection was "good".

• More information is in our full report.

Rating at last inspection:

• Good (report published 6 September 2016)

Why we inspected:

• This was a planned inspection based on the rating at the last inspection.

Follow up:

• We will continue to monitor the service through the information we receive.

• We made a recommendation in our inspection report, which we will follow up at our next inspection.

Inspection areas

Safe

Good

Updated 23 January 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 23 January 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 23 January 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 23 January 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 23 January 2019

The service was well-led.

Details are in our Well-led findings below.