Archived: Rosebank Residential Home

We saw that people were treated with respect and involved with their care as much as possible. We observed that the care given was safe and appropriate and based on effective care planning and risk assessments. This meant that people's individual needs were met and preferences were taken into account. People were protected from abuse and cared for in a safe and inclusive environment. We also noted that people were cared for, or supported by, suitably qualified, skilled and experienced staff. We also found that systems were in place for people and relatives to make a complaint about the service if necessary.

We re-visited the service on the 30 March 2013. We spent time talking with the provider, speaking with people that used the service, speaking with care staff on duty and looking through documentation.

We saw comments that had been received by the service from relatives of people that used the service. These included 'Pleased with the excellent care and level of feedback', 'Really pleased with the home, X is a lot more confident and happy at Rosebank' and 'Always given information and know that X receives excellent care and is happy'. People that used the service spoke positively about the care staff. They said that it was busy at times, but that they received the assistance they needed.

Two improvement actions had been made at the inspection visit dated 26 November 2011. We found that action had been taken to address these issues. At this visit we found a few issues that needed improvement. The provider took immediate action to address these.

We found that care staff were appropriately trained and supervised so that they could meet people's individual care needs