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Inspection Summary


Overall summary & rating

Good

Updated 26 April 2018

Wood Close is a residential care home that provides accommodation and personal support for up to six adults with learning disabilities. There were five people using the service at the time of our inspection.

When we last visited the home on 29 October 2015 the service was meeting the regulations we looked at and was rated Good overall and in all five key questions. At this inspection we found the service continued to be Good.

Systems were in place to protect people from abuse and neglect and staff received training in safeguarding to understand their responsibilities.

Risks relating to people’s care were assessed and managed safely. The premises were well maintained and met people’s support needs. Suitable infection control processes were in place.

Staff were recruited through processes to check they were suitable to care for people. There were enough staff to care for people safely.

People were supported to maintain their health and in relation to eating and drinking by staff. People’s medicines were managed safely. People were supported by staff on admission to hospital.

People were supported by staff who received training and support to understand their roles and responsibilities.

People received care in line with the Mental Capacity Act 2005 and the provider applied for and followed authorisations to deprive people of their liberty as part of keeping them safe appropriately. People’s needs and choices were assessed and people and relatives were involved in the process.

Staff understood people and cared for them with kindness. Staff understood the best ways to communicate with people. People were treated with dignity and respect. People were supported to maintain their independent living skills.

People’s care plans were person-centred and contained sufficient information for staff to follow in caring for people. People were supported to do activities they were interested in and to maintain relationships with people who were important to them.

A suitable complaints process was in place and the provider responded appropriately to concerns or complaints.

Although there was no registered manager in post a manager had been in post for five months and was in the process of registering with the CQC. The manager had a good understanding of their role and responsibilities, as did staff. Leadership was visible in the service.

The provider had quality assurance systems with a range of audits in place. The provider encouraged open communication with people, relatives and staff. The provider carried out formal observations to find out the experiences of people who were non-verbal and to check staff provided care in the best ways.

Inspection areas

Safe

Good

Updated 26 April 2018

The service remained Good.

Effective

Good

Updated 26 April 2018

The service remained Good.

Caring

Good

Updated 26 April 2018

The service remained Good.

Responsive

Good

Updated 26 April 2018

The service remained Good.

Well-led

Good

Updated 26 April 2018

The service remained Good.