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Inspection report

Date of Inspection: 2 January 2014
Date of Publication: 21 January 2014
Inspection Report published 21 January 2014 - Easy to Read PDF | 957.39 KB


Inspection carried out on 2 January 2014

During a routine inspection

Because of the complex needs of the people we met on the inspection, they were unable to tell us directly about their experiences of living at Wood Close. To address this, we used a variety of other methods to assess the care and support provided. For example, we spoke with relatives, one of whom said, "The care is wonderful and the staff are very friendly". We also noted that the home provided a wide variety of social and educational opportunities for people living at the home in both individual and group settings.

We saw that people's consent was obtained where possible before care and treatment was undertaken. We observed that the care given was safe and appropriate and based on effective care planning and risk assessments. This meant that people's individual needs were met and preferences were taken into account.

People were protected from abuse and cared for in a safe and inclusive environment. We noted that there were adequate numbers of skilled and experienced staff to deliver safe and appropriate care. We also found that systems were in place for people and relatives to make a complaint about the service if necessary.