- Care home
Spring Park
Assessment report published 17 September 2026
Contents
Ratings
Our view of the service
About the service
Spring Park is a care home for up to 4 people. Four people lived at the home at the time of our assessment.
Who the service is for
The service supports people who have a learning disability and/or autism.
Our view of the service
We carried out this assessment on 17 July and 22 July 2026.
This service was previously rated good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.
People received safe, person-centred care from an experienced staff team who knew them well. There were enough staff available to support people safely and meet their individual needs while promoting choice and independence.
Relatives told us their family members benefited from the consistency of staffing at the home. They said the registered manager and staff worked well as a team to ensure people’s needs were met. One relative told us, “The staffing is very consistent; that is what makes it work. I find them a really nice team; they are all really good, all very helpful.” Another relative said, “They are a good team; they work together really well. And the manager is really good. If you have a good manager and a good team, you cannot go wrong.”
Staff kept people safe while enabling positive risk-taking, supporting them to achieve meaningful outcomes and maximise their independence. People lived in a safe, clean environment. Staff carried out regular health and safety checks to ensure the home and equipment were safe and appropriately maintained. People’s medicines were managed safely.
People can only be deprived of their liberty to receive care and treatment with appropriate legal authority. In care homes, this can be done through a procedure called the Deprivation of Liberty Safeguards (DoLS), which is part of the Mental Capacity Act 2005 (MCA).
We checked whether the service was working within the principles of the MCA and how they managed DoLS within the service. We found that staff and management worked within the MCA. DoLS authorisations were appropriately applied for and overseen. People were not subject to unlawful or excessive restrictions they had choice, control and freedom over their lives.
Staff and leaders demonstrated a commitment to improving people’s quality of life and achieving positive outcomes. Staff worked effectively with other professionals to ensure people received appropriate care, support and specialist input.
People were actively involved in decisions about their care and support. Staff used a range of communication methods and accessible information to help people express their views, understand information and make choices. People were supported to access activities, holidays, voluntary opportunities, places of worship and their local community in ways that reflected their individual interests and aspirations.
The service was led by an experienced and committed registered manager who promoted a positive, inclusive and values-based culture. Staff said they were well-supported by both the registered manager and provider. Systems were in place to monitor quality and safety, and learning from incidents was used to improve outcomes for people.
People's experience of this service
We spoke with the people who lived at the home and observed the engagement they had with staff to understand their experiences of care and support. We received feedback from 3 people’s relatives about their family members’ care.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
We found the service was meeting this guidance, which meant people were supported in a way which maximised their dignity, choice and access to their local community.
People experienced improved wellbeing, confidence and quality of life because staff knew them exceptionally well and tailored support to their individual needs and aspirations. For example, through consistent, person-centred care, one person had achieved significant progress since moving to the home, becoming more independent, engaging in activities, and taking an active role in decisions about their life.
People told us they enjoyed living at the home and felt safe with the staff supporting them. They told us staff were respectful, caring and responsive to their needs. People told us staff were available when they needed them and respected their choices about how they wanted to live their lives. One person said they were “The boss of my own life,” reflecting the service’s focus on promoting autonomy and independence.
People enjoyed going to the cinema, having coffee and meals out, attending church, spending time with family members and planning holidays based on their personal preferences. Two people had been supported to pursue opportunities for voluntary work.
People’s individual communication needs were recognised and respected. Staff adapted their approach according to how people communicated and produced information in accessible formats, including easy-read materials about safeguarding, consent, health appointments and significant life events. Communication tools and visual aids helped people understand choices, express preferences and remain involved in planning their care.
Feedback from relatives was positive and highlighted the significant difference the service had made to people’s lives. One relative said, “There is no doubt about it. [Family member] is much happier there than where he was.” Another relative told us, “Every time I see [family member], she is so happy; she is always smiling,” adding, “She is very happy there. She is well supported. If I ever ring up, she is always laughing.”
People were supported to achieve greater independence while remaining safe. Relatives told us staff supported people to exercise choice and maintain control over their lives. One relative said, “They try and give [family member] as much independence as possible, but they make sure she is safe.” Another relative told us staff had supported their family member to develop road safety skills and travel more independently, saying, “They have done some work with him around crossing the road. They showed him where it was best to cross.”
People were supported to lead active and meaningful lives and remain connected to their local community. Relatives told us their family members had opportunities to participate in
activities based on their interests and preferences. One relative said, “I know [family member] goes to the cinema. She is always telling me about the films she has been to see. Whatever [family member] wants to do, they try and help her to achieve that.”
Staff supported people to maintain relationships with their friends and families. A relative told us the home supported their family member to spend time with relatives, saying, “They bring [family member] down and come and collect him. He looks forward to that; he can see his family.”
People were supported to maintain and improve their health. They had access to GPs, dentists, opticians and other healthcare professionals when needed. Relatives told us staff were proactive in identifying concerns and ensuring people accessed healthcare when needed. One relative said, “They are very good with that. If there are any issues at all, they take [family member] to the doctors.” Another relative told us staff had accompanied their family member to hospital appointments, saying, “[Family member] had his teeth done earlier this year. They took him to the hospital and stayed with him.”
Relatives spoke highly of the registered manager and the quality of communication from the service. They told us they were kept up to date about their family member’s care. One relative said, “I have got a good relationship with [registered manager]. She lets me know if there are any issues at all,” while another told us, “The communication side of things is really good.”