You are here

Quality Care (North West) Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 4 July 2019

About the service

Quality Care is a domiciliary care service providing care and support to people in their own homes. At the time of the inspection there were 90 people using the service.Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People and their relatives told us they felt safe. The provider had effective safeguarding procedures and staff felt confident raising concerns. We saw application forms did not request a full employment history. This was actioned immediately by the registered manager following on from inspection and we saw that CV's were being sought. Although formal 1-1 supervision meetings and staff meetings were not currently being documented due to the fact the staff team were in regular contact with the management, staff told us they felt well supported. We made a recommendation about documenting supervisions with staff and organising team meetings. We also found some policies and procedures needed updating.

People told us their medicines were being managed safely and assessments of need and care plans were undertaken. Staff told us they had appropriate training. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us the staff were extremely caring. They told us they were treated with dignity and respect. We observed staff supporting an individual and it was evident they were kind, caring and considerate. We saw numerous thank you cards and compliments praising the staff team.

People and families knew who to speak to if they had a concern and felt confident raising any issues. No complaints had been received since last inspection. We saw evidence of quality assurance surveys taking place which were very thorough and covered a range of topics.

People were consulted about their care and received care that was centred on them as an individual. People felt well supported by the management. It was clear they were passionate about the care they provided as a family run agency.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 23 November 2016)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 4 July 2019

The service was safe.

Details are in our safe findings below

Effective

Good

Updated 4 July 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 4 July 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 4 July 2019

The service was responsive.

Details are in our responsive findings below

Well-led

Good

Updated 4 July 2019

The service was well-led.

Details are in our well-Led findings below.