You are here

Quality Care (North West) Limited Good

All reports

Inspection report

Date of Inspection: 29 November 2012
Date of Publication: 28 December 2012
Inspection Report published 28 December 2012 PDF

Overview

Inspection carried out on 29 November 2012

During a routine inspection

People using the service told us they were satisfied with the care and support they received from Quality Care (North West). They said, �I think they are very good, we would be hard pressed to get anyone better� and �They do everything we want them to do, they give satisfaction�.

People told us they were involved in planning their care and support package. They told us the care they received was good and that they had care plans which explained their needs and how their support should be provided.

People said they had been given information about the service, which provided useful information and contact details.

People considered they were treated with dignity and said their privacy was respected. They told us the staff were helpful, punctual and well trained. They had had no concerns about their care and treatment, they said felt safe with the staff. They described staff as �Friendly�, �Cheerful� and �Good�.

People told us they knew what to do if they had any complaints and were confident that any concerns would be resolved.