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Quality Care (North West) Limited Good

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Inspection report

Date of Inspection: 10 February 2014
Date of Publication: 1 March 2014
Inspection Report published 01 March 2014 PDF | 77.36 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 February 2014, talked with people who use the service and talked with carers and / or family members. We talked with staff and reviewed information given to us by the provider.

Our judgement

Effective management helps ensure that people who used the service receive safe and effective care.

Reasons for our judgement

The manager is registered with the Care Quality Commission and we saw a copy of their certificate on display in the office.

We asked about what systems were in place to monitor the quality of the service. The manager showed us a computer folder which identified when people care plans and reviews were needed. We were told this was checked regularly and then reviews would be booked into the diary for reviews.

We saw there were regular questionnaires sent to people who used the service to about the care they received. We saw completed copies of these. We saw they had detailed information about the care given and staffing provider by the service, we saw positive feedback from these. Example of subjects covered were; quality of care, training and competency, complaints and reviews of care

We looked at the files for four staff members. We saw documentation relating to spot check on care and supervision and regular annual appraisals had taken place. There was evidence of topics discussed including future training needed. Staff we spoke with confirmed they received regular supervision and spot checks. This meant people who used the service were cared for by a staff team who were monitored to ensure safe and effective care was provided.

We asked the manager about how they ensured staff received updates and information. We were told. Team meetings were organised and attended when staff were able to come into the office. We saw evidence of hand outs on subjects discussed for example, feedback from the local authority. The manager told us this would be given to staff members. We were told staff attended the office of Fridays and updates would be provided at this time. We were told the office was always open for staff to discuss any concerns or any changes.

The staff we spoke with were complimentary about the provider and the manager. Some comments received were, “The manager is very good and supportive. This place is like a home from home”, “The manager is lovely and supportive, I am able to go to her with concerns” and, “The manager is brilliant, firm but very supportive”.