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Quality Care (North West) Limited Good

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Inspection report

Date of Inspection: 10 February 2014
Date of Publication: 1 March 2014
Inspection Report published 01 March 2014 PDF | 77.36 KB

Overview

Inspection carried out on 10 February 2014

During a routine inspection

We spoke with five members of staff about how they ensured people who used the service had consented to their care. All were able to tell us the appropriate procedures they took to ensure people had consented to their care and treatment.

We spoke with five staff members about the care they provided to people who used the service. We were told, �I look at the care files and read the care file and diary sheets to see what is going on. I make sure everything is documented properly�. Another told us, �The care files are important, they give you all the information so you know what they (people who used the service) are doing and what they need. I always read them before I do anything�.

We asked the manager about how they ensured checks were taking place in respect of administration of medications. We were told medication administration charts were checked when they were returned to the office and any concerns were acted on immediately. The manager told us this was not recorded formally. We asked the manager to provide us with information on how this would be addressed.

We looked at four staff files and saw there was systems were in place with regards to the recruitment and selection of staff.

We saw there were regular questionnaires sent to people who used the service about the care they received. We saw completed copies of these. We saw they had detailed information about the care given and staffing provided by the service, we saw positive feedback from these.