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Inspection Summary


Overall summary & rating

Good

Updated 5 March 2021

Hill House accommodates up to up to 37 older people some of who are living with dementia. There were 26 people living at the service during this inspection.

We found the following examples of good practice.

Only essential visits were being facilitated at the time of our inspection such as for end of life care. All visitors to the service had their temperature checked, undertook a COVID-19 test, completed a health questionnaire and were provided with personal protective equipment (PPE).

The service had been providing 'screened' visits for people and their families within a designated room. Visits were by appointment only, with times allocated to avoid potential infection transmission with other visitors and to allow for the visiting area to be thoroughly cleaned between visits.

PPE was placed throughout the service, with ample supplies available. Staff were seen to be maintaining social distance and adhering to the PPE guidance and protective measures in place.

The service was clean and hygienic. Robust cleaning schedules were in place. People's rooms and areas frequently touched by people and staff such as door handles were cleaned regularly and deep cleaning took place weekly. This helped reduce the risk of infections and cross contamination.

The provider had developed policies and procedures in response to the COVID-19 pandemic. Risks to people and staff in relation to their health, safety and wellbeing had been thoroughly assessed.

Inspection areas

Safe

Good

Updated 5 March 2021

Further information is in the detailed findings below.

Effective

Requires improvement

Updated 5 March 2021

Caring

Good

Updated 5 March 2021

Responsive

Good

Updated 5 March 2021

Well-led

Good

Updated 5 March 2021