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Keneydon House Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 30 December 2020

About the service

Keneydon House is a care home, providing personal care and accommodation for up to 21 older people, some of whom live with dementia. At the time of the inspection, 15 people were living at the service.

People's experience of using this service:

The provider had quality monitoring process that looked at all areas of the service. The provider and the manager continually reviewed the service and the staff team worked hard to ensure people's care and support needs were fully met. However, medicine systems and auditing processes required improvement.

The manager demonstrated that lessons were learned to make improvements to the service where required. People and staff were given opportunities to make suggestions and provide feedback about the service.

People and staff had developed good relationships. We saw staff were kind and caring and met people’s needs in a timely way. Observations during the inspection confirmed people were happy in the homely environment provided.

Relatives we spoke with were happy with the communication they received and were confident their relatives were cared for and safe. The provider had systems in place to gain people’s views. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.

Rating at last inspection

The last rating for this service was requires improvement (published 5 July 2019). The service remains rated requires improvement. This service has been rated requires improvement for the last two consecutive inspections.

Why we inspected

This was a planned inspection’ based on the previous rating. We undertook a focused inspection to review the key questions of Safe, Effective and Well-Led only. We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Keneydon House on our website at www.cqc.org.uk.

Inspection areas

Safe

Requires improvement

Updated 30 December 2020

The service was not always safe.

Details are in our safe findings below.

Effective

Good

Updated 30 December 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 30 December 2020

Responsive

Requires improvement

Updated 30 December 2020

Well-led

Requires improvement

Updated 30 December 2020

The service was not always well-led.

Details are in our well-led findings below.