Brinsworth House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. At our last assessment we rated this key question good. At this assessment, the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People were engaged and supported by staff to be included and have the same opportunity as others to receive the care and support of their choice. Staff had received equality and diversity training and understood people had a right to be treated equally and fairly, and to receive care and support that met their specific needs. For example, managers and staff confirmed people had the right to choose the gender of staff who provided their intimate personal care. Managers also told us they ensured people who were bedbound or chose not to watch the shows performance on the care homes stage 3 times a week did not miss out by live streaming the acts directly to people’s televisions in their bedrooms.

Care plans contained detailed information about people’s spiritual, cultural needs, as well as sexuality. Staff were aware of people’s different faiths, culture and sexuality and knew how to protect them from discriminatory behaviours and practices.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.