Brinsworth House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity, and respect. At our last assessment we rated this key question good. At this assessment, the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 80 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The service was exceptional at promoting people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People told us staff supported to have as much choice and control over their lives as possible. Typical feedback we received included, “I get a choice about things. I can spend my time as I wish,” “Nobody tells you what to do here. It is up to you if you want to get involved. Staff don’t make you do anything you don’t want” and “Staff leave me alone in my room whenever I ask them to, so I can get on with what I want to do, which is appreciated.”

Managers and staff told us how they always respected people’s choices and supported them to make informed decisions about the care and support they received. A member of staff said, “I respect peoples wishes about what they want to do. If people have capacity, it’s their choice and you must respect their decision.”

We observed staff support people to make informed decisions, such as what people chose to eat for their lunchtime meal at the time of our inspection. In addition, we saw several people eat a late breakfast in the dining room or have their meals served in their bedroom. Staff confirmed this was the right of people living in the care home to decide what, when and where they ate their meals. In addition, we saw there was a wish-tree in the bar area where people could hang a written request to do a particular social activity. Several people mentioned wanting to have a Chinese takeaway delivered to the care home or to attend a local football match, which managers told us they were in the process of arranging these expressed wishes to be granted.

People also told us staff supported them to be as independent as they could and wanted to be. A relative said, “Staff encourage my [family member] to help with simple tasks like folding napkins for the restaurant which is a good.” Another added, “Yes, they [staff] are keen for my [family member] to venture out and be independent when they feel confident enough to do so.”

Managers and staff confirmed they supported people to be as independent as they could safely and wanted to be. Staff told us care plans gave them a good overview of people’s differing dependency levels, so they knew exactly what people were willing and capable of doing safely for themselves, and what tasks they would need additional support with. Several staff gave us examples of how they actively encouraged and supported people to move freely around the care home by ensuring walking aids such as sticks, were always easily accessible for people who used this equipment. A member of staff told us, “There are people living here who are quite independent, and we try and encourage this. For example, we support people who are willing and able to do so safely, to take positive risks and travel independently to a local restaurant, the Post Office or take a taxi to visit family or friends.” Another added, “I encourage people who can and want to wash their own face and hands to do so, as it’s important people maintain their independence living skills as much as they can and want too of course.” People moved freely around the care home and spent their time as they wished, with no unnecessary restrictions.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.