Our current view of the service
Updated
2 October 2025
Date of Assessment: 25 September 2025.
Brinsworth House is a residential care home that provides nursing and personal care to older people. At the time of the inspection, 31 people lived at the care home.
We were prompted to inspect the care home because of the age of their previous Care Quality Commission [CQC] rating which was good [published 8 October 2019].
This inspection was conducted by 2 adult social care inspectors and was unannounced. We reviewed 6 quality statements relating to how the provider managed: safeguarding and consent; risk; the homes environment; staff recruitment, training and support, and staffing levels; independence, choice, and control; and equity in experience and outcomes. As we did not review all the quality statements associated with the 3 key questions, Is the service safe, caring and responsive, we used the ratings awarded at their last inspection to calculate the overall rating.
Based on the findings of this inspection we continue to rate the service good overall.
People received fair and equal care and treatment. Staff treated people with respect, kindness, and compassion. Managers and staff understood how to safeguard people and supported people to stay safe. They also understood and managed risk well. Staff made sure people understood their care and support needs which enabled them to give informed consent. Staff involved people and, where they did not have capacity, those important to them took decisions in people’s best interests. The environment remains safe and has been refurbished since our last inspection. Staff promoted independence and choice, so people knew their rights and had control over their own care and well-being.
Staff recruitment practices remained safe. There were enough staff with the right levels of knowledge, skills, and experience to meet people’s needs and keep them safe from avoidable harm. Staff understood their roles and responsibilities. Staff were valued, supported, and received all the relevant training they needed to perform their roles and responsibilities well.
People's experience of the service
Updated
2 October 2025
During our onsite assessment, we spoke face-to-face with 10 people living in the care home and 2 visiting volunteers about their experiences of Brinsworth House. We also spoke with various leaders and staff who worked there including, the care homes registered manager, a senior human resources and compliance manager, the operations manager, the clinical lead nurse and 5 health care assistants. In addition, we received email feedback from 2 relatives and 2 external health and social care professionals we contacted.
People were positive about the quality of the care provided at Brinsworth House. Several people told us they felt safe living there and described the staff as caring and kind. Typical comments included, “I like living here very much. The home itself and all the staff working here are all marvellous,” “I am delighted to live here. It’s an amazing place. I couldn’t be happier. I feel well-cared for at Brinsworth House” and “I couldn’t wish to live in a better place. I love the staff who are all kind, helpful and considerate.”
Relatives and external care professionals were equally positive about the care home. Typical comments included, “They’ve created a warm and loving family environment. My [family member] recognises all the carers and has formed a close bond with the ones who regularly support her with her personal care. The entertainment, activities and food are also fantastic,” “The care home is welcoming, staff respect people they support and provide them with person-centred care, staffing levels are excellent, the homes environment is lovely, and the managers and senior staff are all transparent and approachable” and “I have only ever witnessed kindness, compassion and professionalism at the care home.”
People’s safety was prioritised, and staff knew how to protect people from abuse or harm. People described how staff supported them to maintain their independence and respected their choices. People were supported by staff who were suitably skilled and experienced.
Some people could not directly tell us about their experience. We used a structured observation tool to assess whether they received safe care. This approach showed people were included and listened to and staff consistently interacted positively with them. Staff treated people with kindness and compassion. An external care professional told us, “The interaction between my clients and staff always seems natural,engaging, and warm. During training sessions with staff, they often talk about people living in the care home with respect.”