Midland Skin Clinic

Updated 28 February 2023

Dr Sajjadali Rajpar is the registered provider and is located at Midland Skin Clinic, Consulting Rooms Ltd, 38 Harborne Road, Birmingham, B15 3HE

The service registered with the Care Quality Commission in January 2022 to provide the following regulated activities:

• Diagnostic and screening procedures
• Surgical procedures
• Treatment of disease, disorder or injury

Midland Skin Clinic is an independent provider of medical services. The service provides medical dermatology for adults and children which includes treatment for skin conditions such as acne, acne scarring, hair loss and surgical procedures such as moles, lesions and skin cancer removals. The provider also provides aesthetic procedures which are not regulated by the CQC. All of the services provided are private and are therefore fee paying, no NHS services are provided at the service. Some of the patients seen at the service will be seen once or twice, while others will receive long term care.

The service is provided from a two storey fully converted building which is shared with other organisations. Midland Skin provides services on the first floor with two consultation rooms. The service is centrally located and there is on-site parking. Services available are on a prebookable appointment basis. Patients can book appointments directly with the service by telephone or via the website. The clinic is staffed by a medical director who is a consultant dermatologist and registered manager, a part time consultant dermatologist, two health care assistants, an independent governance advisor and two administrative assistance. The service is open Monday to Friday between 9am and 5pm.

How we inspected this service

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking account of the circumstances arising from the pandemic, and in order to reduce risk we have conducted our inspection differently. This inspection was carried out in a way which enabled us to spend a minimum amount of time on site.

This included:

• Requesting evidence from the provider
• A shorter site visit

During the inspection:

• We spoke with the provider/clinicians and the administration staff.
• Reviewed key documents which support the governance and delivery of the service
• Made observations about the areas the service was delivered from
• Looked at information the service used to deliver care and treatment plans

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 28 February 2023

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Midland Skin Clinic as part of our inspection programme.

This service provides independent dermatology services for adults and children, offering a mix of regulated skin treatments as well as other non-regulated aesthetic treatments. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in and of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. We only inspected and reported on the services which are within the scope of registration with the CQC.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of the provision of diagnostic and screening procedures, treatment of disease, disorder or injury and surgical procedures.

Dr Sajjadali Rajpar is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The service provided care in a way that kept patients safe and protected them from avoidable harm.
• Policies and procedures were in place to support the delivery of safe services.
• The premises and equipment were well maintained, and appropriate risk assessments were undertaken to ensure the safety of patients and staff.
• There were regular reviews of the effectiveness of treatments, services and procedures to ensure care and treatment was delivered in line with evidence-based guidelines.
• Patients received effective care and treatment that met their needs.
• There were systems in place for identifying, acting and learning from incidents and complaints to support service improvement.
• Staff treated patients with kindness, dignity and respect.
• The practice organised and delivered services to meet patients’ needs.
• There was a clear strategy and vision for the service. The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services