Archived: Redclyffe Residential Home

Below is a summary of what we found. The summary describes what people using the service and the staff told us, what we observed and the records we looked at.

If you want to see the evidence that supports our summary please read the full report.

Is the service safe?

There were effective recruitment and selection processes in place and appropriate checks were undertaken before staff began work. Staff were aware of Deprivation of Liberty Safeguards (DOLs) which applies to care homes.

People were not always being cared for in an environment that was safe, clean and hygienic. There was no records of cleaning audits, infection control training and there was not a system in place to identify and offer staff immunisations required for those caring for people. Equipment at the home had been well maintained and serviced regularly.

Is the service effective?

People told us that care workers were 'good and helpful.' Care records were personalised. Daily personal care record sheets were not up to date and did not always reflect what was in the care plan. Advice given by health professionals such as the dietician was not always being followed.

Is the service caring?

People were supported by kind, caring and attentive staff. We saw that care workers were patient and gave encouragement when supporting people. We observed people being assisted to eat at their own pace and not being rushed. One person told us 'the staff here are very nice and kind."

Is the service responsive?

People's needs had not been fully assessed. Some people told us they had not seen their care plan but they told us they were happy with their care. Records showed that care plans were being reviewed monthly by staff but people and their relatives were not included.

Is the service well-led

Staff had a good understanding of the ethos of the home and quality assurance processes were in place. People told us they were asked for their feedback on the service they received and that they had also filled in a satisfaction survey.

During our unannounced visit on the 9th May 2013 we saw that staff had appropriate identification, had attended training on dementia awareness and new processes were in place to assess people prior to moving in.

We spoke to six people using the service, two family members and five members of staff. We looked at four care plans.

Not all conversations with people who used the service related to our inspection. People we spoke with told us, 'I'm very happy here', 'I've got a good room', 'They (staff) have done a lot for me'.

When we asked staff about their recent dementia awareness training, they told us, 'It has opened a door to better understanding', 'It's not just about getting the job done', 'What we do is more resident centred'.