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Archived: Queens Court Requires improvement

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Inspection report

Date of Inspection: 16 January 2013
Date of Publication: 16 February 2013
Inspection Report published 16 February 2013 PDF


Inspection carried out on 16 January 2013

During a routine inspection

We spoke with people who live at the home. One person told us they were pleased with the choice of activities at the home. They told us "nothing is too much trouble" for the staff. During our visit the local GP carried out a weekly visit. The GP told us the home had "very good staff" who "care compassionately" for the people who live in the home.

Care plans were specific to the individual person and detailed their personal and social care needs. We saw people had been involved in planning their care.

The staff rota had recently been changed at the home. Staff we spoke with said the new rota was an improvement as there were more staff on duty over the busy lunchtime period and there was an additional member of staff working in the afternoons. Some people who live at the home told us they felt staff were available when they needed them.

People we spoke with were aware of how to complain and who to complain to. None of the people we spoke with had any complaints at the time of our visit.