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(3)Tj ET /F1 12 Tf BT 1 0 0 1 392.28 140.37 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 423.61 140.37 Tm (6)Tj ET /F1 12 Tf BT 1 0 0 1 454.95 140.37 Tm (2)Tj ET /F1 12 Tf BT 1 0 0 1 486.28 140.37 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 517.6 140.37 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 548.96 140.37 Tm (9)Tj ET endstream endobj 6 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]/XObject<>>>/MediaBox[0 0 612 792]>> endobj 7 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (2)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (8)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 768.28 Tm (Information about the care home)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 0.95294 0.95294 0.95294 RG 20.58 w 31.2 746.8 m 274.61 746.8 l S 0.001 w 1 1 1 RG 20.58 w 276.86 746.8 m 580.25 746.8 l S 0.001 w 0.95294 0.95294 0.95294 RG 73.32 w 31.2 697.6 m 274.61 697.6 l S 0.001 w 1 1 1 RG 73.32 w 276.86 697.6 m 580.25 697.6 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 648.4 m 274.61 648.4 l S 0.001 w 1 1 1 RG 20.58 w 276.86 648.4 m 580.25 648.4 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 625.57 m 274.61 625.57 l S 0.001 w 1 1 1 RG 20.58 w 276.86 625.57 m 580.25 625.57 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 602.74 m 274.61 602.74 l S 0.001 w 1 1 1 RG 20.58 w 276.86 602.74 m 580.25 602.74 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 579.91 m 274.61 579.91 l S 0.001 w 1 1 1 RG 20.58 w 276.86 579.91 m 580.25 579.91 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 735.39 m 582.46 735.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 659.82 m 582.46 659.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 636.98 m 582.46 636.98 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 614.16 m 582.46 614.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 591.33 m 582.46 591.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 758.22 m 582.46 758.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 735.39 m 582.46 735.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 659.82 m 582.46 659.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 636.98 m 582.46 636.98 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 614.16 m 582.46 614.16 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 591.33 m 582.46 591.33 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 568.49 m 582.46 568.49 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 759.29 m 30.07 567.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 275.73 759.29 m 275.73 567.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 759.29 m 581.38 567.42 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 742.03 Tm (Name of care home:)Tj ET /F1 12 Tf BT 1 0 0 1 279.71 742.03 Tm (Queen`s Court)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 719.2 Tm (Address:)Tj ET /F1 12 Tf BT 1 0 0 1 279.71 719.2 Tm (1 Dedworth Road )Tj ET /F1 12 Tf BT 1 0 0 1 279.71 701.62 Tm (Windsor)Tj ET /F1 12 Tf BT 1 0 0 1 279.71 684.04 Tm (Berkshire)Tj ET /F1 12 Tf BT 1 0 0 1 279.71 666.46 Tm (SL4 5AZ)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 643.63 Tm (Telephone number:)Tj ET /F1 12 Tf BT 1 0 0 1 279.71 643.63 Tm (01753838450)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 620.8 Tm (Fax number:)Tj ET /F1 12 Tf BT 1 0 0 1 279.71 620.8 Tm (01753838451)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 597.97 Tm (Email address:)Tj ET /F1 12 Tf BT 1 0 0 1 279.71 597.97 Tm (Roseanne.Ince@ccht.org.uk)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 575.14 Tm (Provider web address:)Tj ET /F1 10 Tf BT 1 0 0 1 28.35 539.2 Tm ()Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 519.71 m 353.25 519.71 l S 0.001 w 1 1 1 RG 20.58 w 355.5 519.71 m 565.9 519.71 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 496.88 m 353.25 496.88 l S 0.001 w 1 1 1 RG 20.58 w 355.5 496.88 m 565.9 496.88 l S 0.001 w 0.95294 0.95294 0.95294 RG 20.58 w 31.2 474.05 m 353.25 474.05 l S 0.001 w 1 1 1 RG 20.58 w 355.5 474.05 m 565.9 474.05 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 508.29 m 568.1 508.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 485.46 m 568.1 485.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 531.12 m 568.1 531.12 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 508.29 m 568.1 508.29 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 485.46 m 568.1 485.46 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 462.63 m 568.1 462.63 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 532.2 m 30.07 461.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 354.37 532.2 m 354.37 461.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 532.2 m 567.02 461.55 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 514.93 Tm (Name of registered provider\(s\):)Tj ET /F1 12 Tf BT 1 0 0 1 358.35 514.93 Tm (Central & Cecil Housing Trust)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 492.11 Tm (Type of registration:)Tj ET /F1 12 Tf BT 1 0 0 1 358.35 492.11 Tm (care home)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 469.27 Tm (Number of places registered:)Tj ET /F1 12 Tf BT 1 0 0 1 358.35 469.27 Tm (62)Tj ET /F1 10 Tf BT 1 0 0 1 28.35 450.33 Tm ()Tj ET 0.95294 0.95294 0.95294 RG 66.24 w 32.32 406.89 m 564.47 406.89 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 419.42 m 567.8 419.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 297.24 396.6 m 567.8 396.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 442.26 m 567.8 442.26 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 419.42 m 567.8 419.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 297.24 396.6 m 567.8 396.6 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 373.77 m 567.8 373.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 443.33 m 30.07 372.69 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.32 420.5 m 298.32 372.69 l S 0.001 w [] 0 d [] 0 d 2.25 w 432.52 397.67 m 432.52 372.69 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 443.33 m 566.72 372.69 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 426.07 Tm (Conditions of registration:)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 403.24 Tm (Category\(ies\) :)Tj ET /F1 12 Tf BT 1 0 0 1 302.3 403.24 Tm (Number of places \(if applicable\):)Tj ET /F1 12 Tf BT 1 0 0 1 302.3 380.41 Tm (Under 65)Tj ET /F1 12 Tf BT 1 0 0 1 436.5 380.41 Tm (Over 65)Tj ET 1 1 1 RG 35.16 w 31.2 351.68 m 297.25 351.68 l S 0.001 w 35.16 w 299.5 351.68 m 429.25 351.68 l S 0.001 w 35.16 w 431.5 351.68 m 565.9 351.68 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 370.39 m 568.1 370.39 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 332.98 m 568.1 332.98 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 371.47 m 30.07 331.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 298.37 371.47 m 298.37 331.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 430.37 371.47 m 430.37 331.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 371.47 m 567.02 331.9 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 354.2 Tm (old age, not falling within any other )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 339.63 Tm (category)Tj ET /F1 12 Tf BT 1 0 0 1 302.35 354.2 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 434.35 354.2 Tm (62)Tj ET 0.95294 0.95294 0.95294 RG 109.98 w 32.32 255.37 m 564.77 255.37 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 289.77 m 567.8 289.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 266.95 m 568.1 266.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 312.61 m 567.8 312.61 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 289.77 m 568.1 289.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 266.95 m 568.1 266.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 200.38 m 568.1 200.38 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 313.68 m 30.07 199.3 l S 0.001 w [] 0 d [] 0 d 2.25 w 566.72 313.68 m 566.72 199.3 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 296.42 Tm (Conditions of registration:)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 273.59 Tm (The maximum number of service users to be accommodated is 62.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 250.76 Tm (The registered person may provide the following category/ies of service only: Care )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 236.18 Tm (home with nursing - \(N\) to service users of the following gender: Either Whose primary )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 221.6 Tm (care needs on admission to the home are within the following categories: Old age, not )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 207.02 Tm (falling within any other category \(OP\).)Tj ET 0.95294 0.95294 0.95294 RG 20.58 w 31.2 185.59 m 315.25 185.59 l S 0.001 w 1 1 1 RG 20.58 w 317.5 185.59 m 346.55 185.59 l S 0.001 w 20.58 w 348.8 185.59 m 377.9 185.59 l S 0.001 w 20.58 w 380.15 185.59 m 409.2 185.59 l S 0.001 w 20.58 w 411.45 185.59 m 440.55 185.59 l S 0.001 w 20.58 w 442.8 185.59 m 471.9 185.59 l S 0.001 w 20.58 w 474.15 185.59 m 503.2 185.59 l S 0.001 w 20.58 w 505.45 185.59 m 534.55 185.59 l S 0.001 w 20.58 w 536.8 185.59 m 565.9 185.59 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 197 m 568.1 197 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 174.17 m 568.1 174.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 198.08 m 30.07 173.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 316.37 198.08 m 316.37 173.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 347.67 198.08 m 347.67 173.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 379.02 198.08 m 379.02 173.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 410.32 198.08 m 410.32 173.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 441.67 198.08 m 441.67 173.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 473.02 198.08 m 473.02 173.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 504.32 198.08 m 504.32 173.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 535.67 198.08 m 535.67 173.09 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 198.08 m 567.02 173.09 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 180.82 Tm (Date of last inspection)Tj ET /F1 12 Tf BT 1 0 0 1 328.2 180.82 Tm (1)Tj ET /F1 12 Tf BT 1 0 0 1 359.53 180.82 Tm (9)Tj ET /F1 12 Tf BT 1 0 0 1 390.86 180.82 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 422.18 180.82 Tm (3)Tj ET /F1 12 Tf BT 1 0 0 1 453.53 180.82 Tm (2)Tj ET /F1 12 Tf BT 1 0 0 1 484.86 180.82 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 516.18 180.82 Tm (0)Tj ET /F1 12 Tf BT 1 0 0 1 547.53 180.82 Tm (9)Tj ET 0.95294 0.95294 0.95294 RG 17 w 31.2 162.29 m 565.9 162.29 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 152.67 m 568.1 152.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 153.75 m 30.07 34.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 153.75 m 567.02 34.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 171.92 m 568.1 171.92 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 152.67 m 568.1 152.67 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 35.8 m 568.1 35.8 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 173 m 30.07 151.59 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 173 m 567.02 151.59 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 35.5 158.74 Tm (Brief description of the )Tj ET /F1 12 Tf BT 1 0 0 1 177.31 158.74 Tm (care home)Tj ET /F1 12 Tf BT 1 0 0 1 35.5 139.49 Tm (Queens Court opened in December 2007 \(and was officially opened by the Queen in )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 122.49 Tm (February 2008\), and is managed by Central and Cecil Housing Trust. It is purpose built )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 105.49 Tm (and registered to take up to 62 older residents. The home is on three floors which are )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 88.49 Tm (all self contained with their own dining and lounge areas, and bathing facilities. All )Tj ET /F1 12 Tf BT 1 0 0 1 35.5 71.49 Tm (rooms are single with en-suite facilities. The top floor is for elderly frail residents who )Tj ET endstream endobj 8 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 9 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (3)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (8)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 0.95294 0.95294 0.95294 RG 17 w 31.2 776.72 m 565.9 776.72 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 767.1 m 568.1 767.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 768.18 m 30.07 729.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 768.18 m 567.02 729.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 786.35 m 568.1 786.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 767.1 m 568.1 767.1 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 730.85 m 568.1 730.85 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 787.43 m 30.07 766.02 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.02 787.43 m 567.02 766.02 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 35.5 773.16 Tm (Brief description of the )Tj ET /F1 12 Tf BT 1 0 0 1 177.31 773.16 Tm (care home)Tj ET /F1 12 Tf BT 1 0 0 1 33.25 756.16 Tm (do not currently need nursing care. There is parking on site and the home is within )Tj ET /F1 12 Tf BT 1 0 0 1 33.25 739.16 Tm (walking distance of local facilities in the Dedworth area of Windsor.)Tj ET endstream endobj 10 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 11 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (4)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (8)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 745.27 Tm (What we found:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 1 1 1 RG 545.46 w 31.2 461.35 m 580.26 461.35 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 735.21 m 582.46 735.21 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 187.49 m 582.46 187.49 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 736.28 m 30.07 186.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 736.28 m 581.38 186.42 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 719.02 Tm (This unannounced Random Inspection visit was made to Queen's Court to check )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 704.44 Tm (compliance with Requirements made at the previous inspection, and this visit lasted for )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 689.86 Tm (three hours. The inspection was carried out by Mrs. Helen Dickens, Regulatory Inspector, )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 675.28 Tm (and Mrs. Rosemarie James, Local Area Manager for Windsor and Maidenhead. The )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 660.7 Tm (Registered Manager, Ms. Roseanne Ince, represented the establishment.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 646.12 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 631.54 Tm (We looked at evidence relating to care plans, staff training, and quality assurance )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 616.96 Tm (processes, as these had been noted as shortfalls at the previous inspection in March )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 602.38 Tm (2009. A Statutory Requirement Notice was subsequently issued to the providers of the )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 587.8 Tm (service in relation to their care planning arrangements.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 573.22 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 558.64 Tm (During this visit in June 2009 two care plans were sampled. One was for a new resident, )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 544.06 Tm (and the other for someone who had been living at the home during the last inspection, )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 529.48 Tm (but whose care plan had demonstrated a number of shortfalls.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 514.9 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 500.32 Tm (Care planning arrangements have been reviewed since the last inspection. Staff have all )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 485.74 Tm (had refresher training on using the software systems that are used for care planning. )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 471.16 Tm (Staff have also had new guidance on the information and level of detail needed in care )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 456.58 Tm (plans. A system for ensuring all residents have a care plan reflecting their needs and )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 442 Tm (preferences has been started, and the two care plans sampled had an improved level of )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 427.42 Tm (detail on care needs and how these needs would be met.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 412.84 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 398.26 Tm (The home has also put in place a system to ensure that care planning records are )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 383.68 Tm (reviewed regularly and are properly dated and signed.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 369.1 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 354.52 Tm (The new training matrix was examined and showed clearly which staff had completed )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 339.94 Tm (which training courses. Four training records were followed up. The first, for a new )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 325.36 Tm (member of staff who had been at the home for a matter of weeks, showed that they had )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 310.78 Tm (already done six of the nine mandatory training courses. The second file, for a trained )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 296.2 Tm (nurse, showed they had completed all their mandatory training courses, plus some )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 281.62 Tm (additional training.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 267.04 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 252.46 Tm (The third and fourth records were for agency workers. Whilst their records showed the )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 237.88 Tm (full list of mandatory training courses, they did not have dates when the training courses )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 223.3 Tm (had been completed. It also appeared that their membership of the professional register )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 208.72 Tm (of nurses had expired and the manager was asked to follow this up as a matter of )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 194.14 Tm (urgency, and confirm to the Commission when this had been done.)Tj ET /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 167.18 Tm (What the care home)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 175.95 167.18 Tm (does well:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 1 1 1 RG 114.56 w 31.2 99.83 m 580.26 99.83 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 158.24 m 582.46 158.24 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 41.42 m 582.46 41.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 159.31 m 30.07 40.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 159.31 m 581.38 40.35 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 142.05 Tm (There has been a great deal of work done to improve care plans since the last inspection. )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 127.47 Tm (Those sampled contained much more detail on resident's needs and preferences and )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 112.89 Tm (there was evidence that a system was in place to ensure regular review, and that all )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 98.31 Tm (records are signed and dated.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 83.73 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 69.15 Tm (The training matrix, reflecting 'at a glance' which training courses staff have completed, )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 54.57 Tm (is now finished and the manager should be congratulated both for the work involved in )Tj ET endstream endobj 12 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 13 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (5)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (8)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 1 1 1 RG 61.32 w 31.2 754.57 m 580.26 754.57 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 786.35 m 582.46 786.35 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 722.78 m 582.46 722.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 787.43 m 30.07 721.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 787.43 m 581.38 721.7 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 31.8 775.41 Tm (collating the information, and the clear and precise format.)Tj ET /F1 12 Tf BT 1 0 0 1 31.8 760.84 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 31.8 746.26 Tm (The home has improved the quality assurance processes including regular planned audits, )Tj ET /F1 12 Tf BT 1 0 0 1 31.8 731.67 Tm (and follow up actions where shortfalls are identified. )Tj ET /F1 14 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 704.71 Tm (What they could do better:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 1 1 1 RG 108.06 w 31.2 639.49 m 580.26 639.49 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 28.99 694.65 m 582.46 694.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 584.34 m 582.46 584.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 695.72 m 30.07 583.26 l S 0.001 w [] 0 d [] 0 d 2.25 w 581.38 695.72 m 581.38 583.26 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 34.05 678.46 Tm (The care plans sampled had a great deal of information which, because it was not well )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 663.88 Tm (organised, could potentially cause confusion for staff. The Requirement that everyone has )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 649.3 Tm (a care plan which fully reflects their needs, and which provides clear guidance to staff, is )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 634.72 Tm (not yet met and an extended deadline has been agreed.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 620.14 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 34.05 605.56 Tm (Procedures for checking the recruitment and training records of agency staff must be )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 590.98 Tm (more robust to ensure the safety and welfare of service users. )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 566.03 Tm (If you want to know what action the person responsible for this care home)Tj ET /F1 12 Tf BT 1 0 0 1 483.55 566.03 Tm (is taking )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 550.03 Tm (following this report, you can contact them using the details set out on page 2.)Tj ET endstream endobj 14 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 16 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (6)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (8)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 0.95294 0.95294 0.95294 RG 36.25 w 29.47 752.7 m 564.97 752.7 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 26.14 753.83 m 568.3 753.83 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 773.08 m 568.3 773.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 753.83 m 568.3 753.83 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 734.58 m 568.3 734.58 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.22 774.15 m 27.22 733.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 423.22 754.9 m 423.22 733.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 468.22 754.9 m 468.22 733.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 495.22 754.9 m 495.22 733.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 540.22 754.9 m 540.22 733.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 774.15 m 567.22 733.5 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 33.75 759.89 Tm (Are there any outstanding requirements from the last inspection?)Tj ET /F1 12 Tf BT 1 0 0 1 429.75 740.64 Tm (Yes)Tj ET /F2 12 Tf BT 1 0 0 1 476.37 742.58 Tm (5)Tj ET /F1 12 Tf BT 1 0 0 1 501.75 740.64 Tm (No)Tj ET /F2 12 Tf BT 1 0 0 1 546.75 742.58 Tm ()Tj ET 0.95294 0.95294 0.95294 RG 215.04 w 32.32 570.43 m 564.97 570.43 l S 0.001 w 1 1 1 RG 111.06 w 31.2 519.57 m 91.05 519.57 l S 0.001 w 111.06 w 93.3 519.57 m 197.4 519.57 l S 0.001 w 111.06 w 199.65 519.57 m 289.45 519.57 l S 0.001 w 111.06 w 291.7 519.57 m 473.8 519.57 l S 0.001 w 111.06 w 476.05 519.57 m 566.1 519.57 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 30.07 577.3 m 30.07 461.83 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 577.3 m 567.22 461.83 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 608.77 m 568.4 608.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 576.22 m 568.3 576.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 577.3 m 92.17 461.83 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 577.3 m 198.52 461.83 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.57 577.3 m 290.57 461.83 l S 0.001 w [] 0 d [] 0 d 2.25 w 474.92 577.3 m 474.92 461.83 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 680.2 m 568.4 680.2 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 608.77 m 568.4 608.77 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 576.22 m 568.4 576.22 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 462.91 m 568.3 462.91 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 681.28 m 30.07 575.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 609.85 m 92.12 575.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 609.85 m 198.52 575.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 609.85 m 290.62 575.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 609.85 m 475.02 575.14 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 681.28 m 567.32 575.14 l S 0.001 w [] 0 d /F1 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 662.99 Tm (Outstanding statutory requirements)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 34.05 644.58 Tm (These are requirements that were set at the previous inspection, but have still not )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 629.99 Tm (been met.)Tj ET /F1 12 Tf BT 1 0 0 1 95.57 629.99 Tm ( )Tj ET /F1 12 Tf BT 1 0 0 1 104.02 629.99 Tm (They say what the registered person had to do to meet the Care Standards )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 615.41 Tm (Act 2000, )Tj ET /F1 12 Tf BT 1 0 0 1 96.58 615.41 Tm ( Regulations 2001 and the National Minimum Standards.)Tj ET /F1 10 Tf BT 1 0 0 1 31.2 597.59 Tm (No.)Tj ET /F1 10 Tf BT 1 0 0 1 96.1 594.59 Tm (Standard)Tj ET /F1 10 Tf BT 1 0 0 1 202.5 594.59 Tm (Regulation)Tj ET /F1 10 Tf BT 1 0 0 1 294.6 594.59 Tm (Requirement)Tj ET /F1 10 Tf BT 1 0 0 1 479 594.59 Tm (Timescale for )Tj ET /F1 10 Tf BT 1 0 0 1 479 582.45 Tm (action)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 560.03 Tm (1)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 560.03 Tm (7)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 560.03 Tm (12\(2\))Tj ET /F1 12 Tf BT 1 0 0 1 294.55 560.03 Tm (Care plans must be reviewed )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 545.46 Tm (to ensure they contain all the )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 530.88 Tm (necessary detail about care )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 516.29 Tm (needs, including how )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 501.71 Tm (residents would like their )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 487.14 Tm (support to be delivered.)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 469.55 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 478.9 560.03 Tm (12/07/2008)Tj ET endstream endobj 17 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 18 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (7)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (8)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 16 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 770.27 Tm (Requirements and recommendations from this inspection:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 754.85 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 0.95294 0.95294 0.95294 RG 108.12 w 32.32 692.47 m 564.97 692.47 l S 0.001 w 1 1 1 RG 20.58 w 31.2 649.83 m 91.05 649.83 l S 0.001 w 20.58 w 93.3 649.83 m 197.4 649.83 l S 0.001 w 20.58 w 199.65 649.83 m 289.45 649.83 l S 0.001 w 20.58 w 291.7 649.83 m 473.8 649.83 l S 0.001 w 20.58 w 476.05 649.83 m 566.1 649.83 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 30.07 662.32 m 30.07 637.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 662.32 m 567.22 637.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 693.79 m 568.4 693.79 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 661.24 m 568.3 661.24 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 662.32 m 92.17 637.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 662.32 m 198.52 637.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.57 662.32 m 290.57 637.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 474.92 662.32 m 474.92 637.34 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 748.78 m 568.4 748.78 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 693.79 m 568.4 693.79 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 661.24 m 568.4 661.24 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 638.41 m 568.3 638.41 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 749.86 m 30.07 660.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 694.87 m 92.12 660.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 694.87 m 198.52 660.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 694.87 m 290.62 660.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 694.87 m 475.02 660.17 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 749.86 m 567.32 660.17 l S 0.001 w [] 0 d /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 732.6 Tm (Immediate requirements:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 34.05 715.02 Tm (These are immediate requirements that were set on the day we visited this care home. )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 700.44 Tm (The registered person had to meet these within 48 hours.)Tj ET /F1 10 Tf BT 1 0 0 1 31.2 682.62 Tm (No.)Tj ET /F1 10 Tf BT 1 0 0 1 96.1 679.62 Tm (Standard)Tj ET /F1 10 Tf BT 1 0 0 1 202.5 679.62 Tm (Regulation)Tj ET /F1 10 Tf BT 1 0 0 1 294.6 679.62 Tm (Requirement)Tj ET /F1 10 Tf BT 1 0 0 1 479 679.62 Tm (Timescale for )Tj ET /F1 10 Tf BT 1 0 0 1 479 667.47 Tm (action)Tj ET 0.95294 0.95294 0.95294 RG 241.76 w 32.32 477.91 m 564.97 477.91 l S 0.001 w 1 1 1 RG 140.22 w 31.2 428.27 m 91.05 428.27 l S 0.001 w 140.22 w 93.3 428.27 m 197.4 428.27 l S 0.001 w 140.22 w 199.65 428.27 m 289.45 428.27 l S 0.001 w 140.22 w 291.7 428.27 m 473.8 428.27 l S 0.001 w 140.22 w 476.05 428.27 m 566.1 428.27 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 30.07 500.58 m 30.07 355.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 500.58 m 567.22 355.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 532.05 m 568.4 532.05 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 499.5 m 568.3 499.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 500.58 m 92.17 355.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 500.58 m 198.52 355.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.57 500.58 m 290.57 355.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 474.92 500.58 m 474.92 355.95 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 601.04 m 568.4 601.04 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 532.05 m 568.4 532.05 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 499.5 m 568.4 499.5 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 357.03 m 568.3 357.03 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 602.12 m 30.07 498.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.12 533.13 m 92.12 498.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 533.13 m 198.52 498.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 290.62 533.13 m 290.62 498.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 475.02 533.13 m 475.02 498.42 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 602.12 m 567.32 498.42 l S 0.001 w [] 0 d /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 587.85 Tm (Statutory requirements)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 34.05 567.85 Tm (These requirements set out what the registered person must do to meet the Care )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 553.28 Tm (Standards Act 2000, )Tj ET /F1 12 Tf BT 1 0 0 1 166.31 553.28 Tm (Regulations 2001 and the National Minimum Standards. The )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 538.7 Tm (registered person\(s\) must do this within the timescales we have set.)Tj ET /F1 10 Tf BT 1 0 0 1 31.2 520.88 Tm (No.)Tj ET /F1 10 Tf BT 1 0 0 1 96.1 517.88 Tm (Standard)Tj ET /F1 10 Tf BT 1 0 0 1 202.5 517.88 Tm (Regulation)Tj ET /F1 10 Tf BT 1 0 0 1 294.6 517.88 Tm (Requirement)Tj ET /F1 10 Tf BT 1 0 0 1 479 517.88 Tm (Timescale for )Tj ET /F1 10 Tf BT 1 0 0 1 479 505.73 Tm (action)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 483.32 Tm (1)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 483.32 Tm (7)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 483.32 Tm (15)Tj ET /F1 12 Tf BT 1 0 0 1 294.55 483.32 Tm (All service users must have a )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 468.73 Tm (care plan in place which fully )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 454.15 Tm (reflects their needs, and )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 439.58 Tm (provides clear guidance to )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 424.99 Tm (staff about how to support )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 410.42 Tm (them. )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 392.83 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 294.55 378.26 Tm (To ensure service users' )Tj ET /F1 12 Tf BT 1 0 0 1 294.55 363.67 Tm (needs can be fully met.)Tj ET /F1 12 Tf BT 1 0 0 1 478.9 483.32 Tm (30/09/2009)Tj ET 0.95294 0.95294 0.95294 RG 139.71 w 32.32 264.55 m 564.97 264.55 l S 0.001 w 1 1 1 RG 49.74 w 31.2 220.69 m 91.05 220.69 l S 0.001 w 49.74 w 93.3 220.69 m 197.4 220.69 l S 0.001 w 49.74 w 199.65 220.69 m 566.1 220.69 l S 0.001 w [] 0 d 2.25 w 0.75294 0.75294 0.75294 RG 30.07 247.76 m 30.07 193.62 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.22 247.76 m 567.22 193.62 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 267.08 m 568.4 267.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 246.68 m 568.3 246.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 247.76 m 92.17 193.62 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.52 247.76 m 198.52 193.62 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 336.65 m 568.4 336.65 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 267.08 m 568.4 267.08 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 246.68 m 568.4 246.68 l S 0.001 w [] 0 d [] 0 d 2.25 w 28.99 194.7 m 568.3 194.7 l S 0.001 w [] 0 d [] 0 d 2.25 w 30.07 337.73 m 30.07 245.61 l S 0.001 w [] 0 d [] 0 d 2.25 w 92.17 268.16 m 92.17 245.61 l S 0.001 w [] 0 d [] 0 d 2.25 w 198.47 268.16 m 198.47 245.61 l S 0.001 w [] 0 d [] 0 d 2.25 w 567.32 337.73 m 567.32 245.61 l S 0.001 w [] 0 d /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 34.05 320.47 Tm (Recommendations)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 34.05 302.89 Tm (These recommendations are taken from the best practice described in the National )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 288.31 Tm (Minimum Standards and the registered person\(s\) should consider them as a way of )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 273.73 Tm (improving their service.)Tj ET /F1 10 Tf BT 1 0 0 1 34.05 252.91 Tm (No)Tj ET /F1 10 Tf BT 1 0 0 1 96.15 252.91 Tm (Refer to Standard)Tj ET /F1 10 Tf BT 1 0 0 1 202.45 252.91 Tm (Good Practice Recommendations)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 230.5 Tm (1)Tj ET /F1 12 Tf BT 1 0 0 1 96.15 230.5 Tm (29)Tj ET /F1 12 Tf BT 1 0 0 1 202.5 230.5 Tm (More robust arrangements should be in place for checking )Tj ET /F1 12 Tf BT 1 0 0 1 202.5 215.92 Tm (the recruitment and training records of any agency staff )Tj ET /F1 12 Tf BT 1 0 0 1 202.5 201.34 Tm (used at this home.)Tj ET endstream endobj 19 0 obj<>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI]>>/MediaBox[0 0 612 792]>> endobj 20 0 obj <>stream 0 J 0.75294 0.75294 0.75294 RG 19.36 w 28.35 20.75 m 583.65 20.75 l S 0.001 w /F1 11 Tf 0 0 0 rg BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 16.38 Tm (Care Homes for Older People)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 491.55 16.38 Tm (Page)Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 522.07 16.38 Tm (8)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 11 Tf BT 1 0 0 1 529.07 16.38 Tm ( of )Tj ET /F1 11 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 547.36 16.38 Tm (8)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 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2.25 w 26.14 712.55 m 583.94 712.55 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 689.72 m 583.94 689.72 l S 0.001 w [] 0 d [] 0 d 2.25 w 26.14 666.9 m 583.94 666.9 l S 0.001 w [] 0 d [] 0 d 2.25 w 27.22 759.29 m 27.22 665.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 230.59 759.29 m 230.59 665.82 l S 0.001 w [] 0 d [] 0 d 2.25 w 582.86 759.29 m 582.86 665.82 l S 0.001 w [] 0 d /F1 12 Tf BT 1 0 0 1 31.2 742.03 Tm (Document Purpose:)Tj ET /F1 12 Tf BT 1 0 0 1 234.56 742.03 Tm (Inspection Report)Tj ET /F1 12 Tf BT 1 0 0 1 31.2 719.2 Tm (Author:)Tj ET /F1 12 Tf BT 1 0 0 1 234.56 719.2 Tm (Care Quality Commission)Tj ET /F1 12 Tf BT 1 0 0 1 31.2 696.37 Tm (Audience:)Tj ET /F1 12 Tf BT 1 0 0 1 234.56 696.37 Tm (General Public)Tj ET /F1 12 Tf BT 1 0 0 1 31.2 673.54 Tm (Further copies from:)Tj ET /F1 12 Tf BT 1 0 0 1 234.56 673.54 Tm (0870 240 7535)Tj ET /F1 12 Tf BT 1 0 0 1 335.41 673.54 Tm (\(telephone order line\))Tj ET /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 652.59 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 638.01 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 623.42 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 78.9 w 25.8 581.46 m 563.3 581.46 l S 0.001 w /F1 12 Tf BT 1 0 0 1 34.05 605.84 Tm (Our duty to regulate social care services is set out in the Care Standards Act 2000.)Tj ET /F1 12 Tf BT 1 0 0 1 34.05 591.27 Tm (Copies of the National Minimum Standards )Tj ET /F1 12 Tf BT 1 0 0 1 303.94 591.27 Tm (Care Homes for Older People can be )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 576.68 Tm (found at www.dh.gov.uk or got from The Stationery Office \(TSO\) PO Box 29, St )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 562.1 Tm (Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from )Tj ET /F1 12 Tf BT 1 0 0 1 34.05 547.53 Tm (the Stationery Office is also available: www.tso.co.uk/bookshop)Tj ET /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 526.95 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 509.36 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 494.79 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 480.2 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr 34.16 w 25.8 460.61 m 563.3 460.61 l S 0.001 w /F1 20 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 31.2 455.08 Tm (Helpline:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 20 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 420.92 Tm (Telephone:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 20 Tf BT 1 0 0 1 147.95 420.92 Tm (03000 616161)Tj ET /F1 20 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 389.27 Tm (Email:)Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 20 Tf BT 1 0 0 1 99.55 389.27 Tm (enquiries@cqc.org.uk)Tj ET /F1 20 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 357.61 Tm (Web: )Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 20 Tf BT 1 0 0 1 88.63 357.61 Tm (www.cqc.org.uk)Tj ET /F1 18 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 327.95 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 18 Tf BT 0 0 0 RG 0.5 w 2 Tr 1 0 0 1 28.35 299.21 Tm ()Tj ET 0.75294 0.75294 0.75294 RG 0.001 w 0 Tr /F1 12 Tf BT 1 0 0 1 28.35 276.5 Tm (We want people to be able to access this information. If you would like a summary in a )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 259 Tm (different format or language please contact our helpline or go to our website.)Tj ET /F1 18 Tf BT 1 0 0 1 28.35 232.98 Tm ()Tj ET /F1 12 Tf BT 1 0 0 1 28.35 210.26 Tm (Copyright \(2009\) Care Quality Commission \(CQC\). This publication may be reproduced )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 192.76 Tm (in whole or in part, free of charge, in any format or medium provided that it is not used for )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 175.27 Tm (commercial gain. This consent is subject to the material being reproduced accurately and )Tj ET /F1 12 Tf BT 1 0 0 1 28.35 157.77 Tm (on proviso that it is not used in a derogatory manner or misleading context. 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