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Inspection Summary


Overall summary & rating

Good

Updated 24 June 2017

This inspection took place on 25 May 2017 and was unannounced. Ridgeview is a care home which provides care and support for up to four people with learning disabilities. At the time of this inspection there were three people using the service.

At the last inspection on 29 December 2014 and was rated ‘Good’.

At this inspection we found the service remained ‘Good’.

People and relatives told us that they felt safe with the staff that supported them. Staff understood how to keep people safe and protect them from abuse.

People’s individual risk associated with their health and care needs had been identified and appropriate guidance had been provided so that staff were able to support people in order to reduce or mitigate risks.

Safe recruitment practises were noted which ensured that all staff employed by the service were assessed as being safe to work with vulnerable people.

Medicines were managed, handled and stored securely. Appropriate systems and processes were in place to ensure medicines were administered to people safely and appropriately.

The service always ensured that people were assessed as having capacity and were supported to have maximum choice and control of their lives. Staff were observed supporting people in the least restrictive way. The provider had policies and systems in place to support this practice.

Staff demonstrated a good level of understanding of the key principles of the Mental Capacity Act 2005 (MCA) and how this was to be implemented when supporting people.

Staff received a comprehensive induction as well as relevant training which supported them to carry out their role effectively. Staff confirmed that they were appropriately supported through various ways which included regular supervision and annual appraisals.

People were involved in devising their own weekly menu plans which took into account their choices and preferences of what they wanted to eat.

People were supported to access a variety of health care services such as GP’s, chiropodists, community mental health nurses and psychiatrists.

Care plans were person centred and provided detailed information about the care and support that people required. Staff knew people well and were aware of each person’s individual needs which included their likes, choices, needs and preferences.

Relatives confirmed that they did not have any concerns about the care that was provided and they knew who to speak with if they did have any issues to raise.

Appropriate systems and processes were in place which monitored the quality of the care and support that was provided within the home in order to learn and make improvements to the delivery of care. This included medicine audits, health and safety checks and the completion of satisfaction surveys.

We observed care staff and management approach and speak with people in a way that was caring and positive. Relatives and staff also confirmed that they were able to approach the registered manager at any time and were listened to.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 24 June 2017

The service remains Good.

Effective

Good

Updated 24 June 2017

The service remains Good.

Caring

Good

Updated 24 June 2017

The service remains Good.

Responsive

Good

Updated 24 June 2017

The service remains Good.

Well-led

Good

Updated 24 June 2017

The service remains Good.