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Inspection Summary

Overall summary & rating


Updated 18 January 2019

We inspected The Tamarind on the 19 December 2018.

About the service: - The Tamarind caters for up to five people with learning disabilities. At the time of our inspection three people were using the service. The service had spacious living areas and was set over two floors. The service was set in a residential area with easy access to the local community and had a large garden. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. The Care Quality Commission regulates both the premises and the care provided, and both were looked at during this inspection.

People’s experience of using this service:

People and relatives were very complimentary of the service and staff. One person said, “Everyone is wonderful here, they have helped me more than anywhere else.” A relative told us, “We are really pleased with all aspects of care and their attention to detail.”

The service was safe. Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. There were systems in place to minimise the risk of infection and to learn lessons from accidents and incidents. People were cared for safely by staff who had been recruited and employed after appropriate checks had been completed. People’s needs were met by sufficient numbers of staff. Medication was dispensed by staff who had received training to do so.

The service was effective. People were cared for and supported by staff who had received training to support people to meet their needs. The registered manager had a good understanding of their responsibilities in relation to the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

People were supported to eat and drink enough to ensure they maintained a balanced diet and referrals to other health professionals were made when required. The environment was well maintained and suitable for the needs of people.

The service was caring. Staff cared for people in an empathetic and kind manner. Staff had a good understanding of people’s preferences of care. Staff always worked hard to promote people’s independence through encouraging and supporting people to make informed choices.

The service was responsive. People and their relatives were involved in the planning and review of their care. Care plans were reviewed on a regular basis. People were supported to follow their interests and participate in social activities. The registered manager responded to complaints received in a timely manner.

The service was well-led. The registered manager had systems in place to monitor and provide good care and these were reviewed on a regular basis.

Rating at last inspection: Good (report published 1 April 2016)

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor all intelligence received about the service to ensure the next planned inspection is scheduled accordingly.

Inspection areas



Updated 18 January 2019

The service was safe

Details are in our Safe findings below.



Updated 18 January 2019

The service was effective

Details are in our Effective findings below.



Updated 18 January 2019

The service was caring

Details are in our Caring findings below.



Updated 18 January 2019

The service was responsive

Details are in our Responsive findings below.



Updated 18 January 2019

The service was well-led

Details are in our Well-Led findings below.