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Inspection Summary


Overall summary & rating

Good

Updated 28 August 2019

About the service

Greenways Rest Home is a residential care home providing personal and nursing care to 21 people aged 65 and over at the time of the inspection. The service can support up to 30 people.

The home is a two-story building that has been adapted for its present use. The building is in keeping with neighbouring properties. There is a garden for people to use and car parking is available.

People’s experience of using this service and what we found

People were safe and protected from harm and abuse. There were enough staff to support people. One person told us, “I feel safe because there are lots of staff about.” The provider carried out checks on new staff to make sure they were suitable to work in the home. The staff handled medicines safely and people received their medicines as their doctors had prescribed.

The staff were trained and skilled to provide good care to people. People enjoyed the meals provided. One person said, “The meals are very nice and we always get a choice.” The staff supported people to see their doctors as they needed. The staff respected the decisions people made about their care and people’s rights were protected. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The staff treated people in a kind and caring way. People enjoyed spending time with the staff. One person told us, “I like the staff who look after me, they are very kind and I have a good laugh with them.” The staff protected people’s dignity, privacy and independence.

The staff planned and provided care to meet people’s needs and take account of their choices. People enjoyed a range of activities and could see their families and friends as they wished. People knew how they could raise concerns about the service provided. The provider had processes to ensure people would receive the care they needed as they reached the end of life.

People told us this was a good service and said they would recommend the home as a good place to live. The provider had arrangements in place to ensure the effective management of the service. The provider asked people for their views and made changes in response to their feedback to improve the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: The last rating for this service was good (report published 31 December 2016).

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 28 August 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 28 August 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 28 August 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 28 August 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 28 August 2019

The service was well-led.

Details are in our well-led findings below.