We carried out a review of the data available to us about Woodview on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Woodview, you can give feedback on this service.
About the service
Woodview is a care home providing accommodation and personal care for up to 9 adults who have a learning disability and/or autistic spectrum disorder. At the time of this inspection there were 9 people living at Woodview.
People’s experience of using this service and what we found
Right Support:
¿ The service gave people care and support in a safe, clean, well equipped, well-furnished and well-maintained environment that met their sensory and physical needs. People were able to personalise their rooms.
¿ Staff supported people to take part in activities and pursue their interests in their local area.
¿ Staff enabled people to access health and social care services.
¿ Staff supported people to make decisions following best practice in decision-making. Staff communicated with people in ways that met their needs.
¿Staff supported people with their medicines in a way that promoted their independence and achieved the best possible health outcome.
¿ People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
¿ Staff supported people to make decisions following best practice in decision-making and staff supported them in the least restrictive way possible and in their best interests; Staff communicated with people in ways that met their needs.
¿ Risks to people were assessed. Accidents and incidents were recorded, and feedback was shared with staff so lessons could be learnt, and practice improved.
Right Care:
¿ People who had individual ways of communicating, such as using body language and sounds could interact comfortably with staff and others involved in their care and support because staff had the necessary skills to understand them. We found people living at Woodview may benefit further with the use of visual cues, such as photographs which would let people know what was likely to happen during the day and who would be supporting them.
¿ There were enough staff deployed to meet people’s care and support needs in a timely way. The provider was working to reduce the need to employ agency staff.
¿ People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs.
¿ There were systems in place to recognise and respond to any allegations of abuse. Safe recruitment procedures made sure staff were of suitable character and background.
¿ People’s care, treatment and support plans reflected their range of needs and this promoted their wellbeing and enjoyment of life.
¿ People could take part in activities and pursue interests that were tailored to them. The service gave people opportunities to try new activities that enhanced and enriched their lives.
Right Culture:
¿ Relatives confirmed the registered manager was approachable. However, we have made a recommendation the registered manager consider best practice guidance on responding to and recording complaints.
¿ The provider had processes in place to assess the quality of support provided to people, involving the person, their families and other professionals as appropriate. However, this was not always analysed and fedback to people.
¿ People received good quality care, support and treatment because trained staff and specialists could meet their needs and wishes. Staff knew and understood people well.
¿ Staff placed people’s wishes, needs and rights at the heart of everything they did.
¿ Staff ensured risks of a closed culture were minimised so that people received support based on transparency, respect and inclusivity.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service under the previous provider was good, published on 15 August 2017.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.