You are here

Albemarle Hall Nursing Home Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 8 January 2020

About the service

Albemarle Hall Nursing Home was providing personal and nursing care to 27 people at the time of the inspection. The service operates within an adapted building and can support up to 28 people.

People’s experience of using this service and what we found

Staff kept people safe from avoidable harm and risks associated with people’s care and support had been identified, assessed and managed. People were supported with their medicines safely and in line with the prescriber’s instructions. There were sufficient numbers of suitable staff to keep people safe and meet their care and support needs in a timely manner. Staff followed the providers infection control policy and the registered manager made sure lessons were learned when things went wrong.

People’s care and support needs had been assessed prior to the moving into the service and comprehensive plans of care had been developed. The staff team had the experience, skills and knowledge to meet people’s needs and they supported people to access relevant healthcare professionals and live healthier lives. People were supported to eat and drink enough to maintain a balanced diet and staff knew people’s preferences well.

People were provided with a comfortable place to live though some areas were rather stark and sterile looking. We received evidence following our visit to confirm this had been addressed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff treated people with kindness and their privacy and dignity were respected. People were involved in making decisions about their care and support, and their consent to care was always obtained. Concerns were taken seriously and handled in line with the providers complaints procedure. People’s wishes at the end of their life had been explored and followed.

Systems were in place to regularly monitor the service provided. Staff felt supported by the registered manager and their thoughts on the service were sought. People, their relatives and staff were involved in how the service was run through meetings, the use of surveys and day to day conversations with the registered manager and the staff team. The registered manager worked in partnership with others to make sure people received safe care and support.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 21 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 8 January 2020

The service was safe.

Details are in our responsive findings below.

Effective

Good

Updated 8 January 2020

The service was effective.

Details are in our responsive findings below.

Caring

Good

Updated 8 January 2020

The service was caring.

Details are in our responsive findings below.

Responsive

Good

Updated 8 January 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 8 January 2020

The service was well-led.

Details are in our well-Led findings below.