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Inspection Summary


Overall summary & rating

Good

Updated 18 December 2020

Radcliffe Manor House is a 'care home' for 26 older people. There were 23 persons living at the service at the time of our inspection.

We found the following examples of good practice.

There was a restriction on visiting the service at the time of the inspection. There were procedures in place for visitors to the service, including healthcare professionals and relatives to reduce and prevent the spread of infection.

The provider ensured people maintained contact with relatives by staff supporting them with skype, face time and telephone calls. The deputy manager told us they had accommodated garden visits and had reviewed current guidance for accepting visitors.

There was a clear regular programme for staff and people living in the home to be tested for COVID-19. This meant swift action could be taken if or when positive tests were received. The provider had robust monitoring systems in place for when people required a retest.

Staff followed procedures for don and doffing PPE and how to dispose of it safely, in line with government guidelines. All staff wore appropriate PPE, which was in good supply. Posters and information about COVID-19 were visable throughout the service. The provider was also working with Public Health England and local infection control teams to ensure they had appropriate safety measures in place.

A robust contingency plan was in place and used, for when positive testing or isolation for staff or people arose. Agency staff were used to cover shortfalls in staffing, due to staff testing positive for COVID-19.

Handover meetings were completed in line with safe distancing guidelines.

People using the service who had tested positive had isolated in their own rooms when appropriate. Arrangements were in place to reduce the spread of infection. Peoples individual needs were considered to ensure everyone was kept safe.

The home was very clean and tidy. Housekeeping staff told us they had increased the cleaning regime. Cleaning schedules were under review to incorporate new ways of working, for example all touch point cleaning. Staff confirmed they had recorded when touch points or increased cleaning had been completed and that they were awaiting a new form.

Deep cleaning had taken place in all communal areas and the housekeeping staff told us they were in the process of deep cleaning all people’s bedrooms as they came out of isolation.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 18 December 2020

We were assured the service were following safe infection

prevention and control procedures to keep people safe.

Effective

Good

Updated 18 December 2020

Caring

Good

Updated 18 December 2020

Responsive

Good

Updated 18 December 2020

Well-led

Good

Updated 18 December 2020