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Better Healthcare Services (London) Good

Inspection Summary


Overall summary & rating

Good

Updated 19 June 2019

About the service:

Better Healthcare Service (London) is a domiciliary care agency. The provider is Diamond Resourcing Plc.

It provides personal care and support to people living in their own homes with a mental health condition, physical disabilities, older people and sensory impairment.

At the time of our inspection the service was providing live-in care [staff living in people’s homes] to 31 people living in their own homes and four people received care provided for a specified time in their own home.

People’s experience of using this service:

People and relatives told us they felt safe with staff. Staff knew how to provide safe care and people were safeguarded against the risk of harm and abuse.

People were protected from the risk of infection because staff followed good infection control practices.

The provider ensured people were cared for by staff who were trained and supported to effectively carry out their role. Staff received regular supervision and told us they felt supported.

People’s needs were assessed before they joined the service by staff with the appropriate skills to do so.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People had person-centred care plans and staff knew how to provide personalised care.

Staff treated people with dignity and respected their privacy. People were involved in the care planning process and their independence was encouraged.

People and relatives knew how to raise concerns.

Staff responded to people’s needs.

People and relatives said they would recommend the service and felt it was well managed.

The provider had effective systems and processes in place to ensure the quality and safety of the service was maintained.

Rating at last inspection:

At the last inspection the service was rated overall Good (report published 13 April 2016) .

Why we inspected:

This was a scheduled inspection based on the previous rating.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 19 June 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 19 June 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 19 June 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 19 June 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 19 June 2019

The service was well-led

Details are in our Well-Led findings below.