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Inspection Summary


Overall summary & rating

Good

Updated 18 May 2019

About the service: Wagtail Close comprises a number of service types. This includes a four bedded respite care unit where people receive residential care on a short-term basis.

In addition, the service provides care and support to people living in four specialist ‘extra care’ housing schemes located across Bradford. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is bought or rented, and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service. Of the four Extra Care Housing Schemes, three were predominantly for elderly people and the fourth provided care and support to predominantly younger disabled adults.

The service also provided support to a number of people living in more individual properties close to one of the Extra Care Housing Schemes.

Not everyone using the Extra Care Housing Schemes receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

At the time of the inspection the service was providing care and support to 113 people.

People’s experience of using this service:

People told us they were happy with the care and support they received. They said that regular staff knew them well and were good at their roles. Some people did say that the effectiveness of care and support was sometimes compromised by the use of agency staff who did not know their needs as well, but that this was not usually a regular occurrence, although the prevalence of this varied dependant on which scheme people lived at.

People were kept safe from abuse. Risks to people’s health and safety were assessed and clear plans put in place for staff to follow. People received their medicines on time and when they needed them.

Staff received a range of training and support to undertake their roles. We found staff to be knowledgeable about the people and topics we asked them about.

People’s care needs were assessed and the service worked with a range of professionals to meet individual needs. People were supported to eat and drink enough.

Staff treated people with kindness and compassion. We saw examples of people’s independence being promoted by staff. People reported good outcomes whilst using the service.

Since the last inspection a number of improvements had been made. There was good management oversight of the service and the management team undertook a range of checks to ensure the service performed to an acceptable standard.

People’s feedback was sought on a regular basis. This included at resident meetings, care reviews and although regular questionnaires. The management team were receptive to people’s comments and complaints and acted on them.

Rating at last inspection: The last inspection report was published in April 2018 with a rating of Requires Improvement.

Why we inspected: This was a routine inspection to check whether the service had made improvements since the last inspection.

Follow up: ongoing monitoring;

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 18 May 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 18 May 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 18 May 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 18 May 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 18 May 2019

The service was well-led

Details are in our Well-Led findings below.