Wentworth Lodge Residential Care Home

Updated 9 September 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by one inspector and an Expert by Experience making calls to relatives. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Wentworth Lodge is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Wentworth lodge is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with four people about their experience of care. We also spoke with 10 staff which included the registered manager, deputy, assistant manager, laundress and five care staff. We spoke to one visiting health professional. Following the inspection, we also spoke with 10 relatives by telephone to gain their views on the service. We reviewed a range of records. This included four people's care records and multiple medication records. We looked at three staff files in relation to recruitment. A variety of records relating to the management of the service, including medicine audits, policies and the training matrix were also reviewed.

Updated 9 September 2022

Wentworth Lodge is a residential care home providing personal to up to 44 people in one adapted building. The service provides support to older people some of who are living with dementia. At the time of our inspection there were 41 people using the service.

People’s experience of using this service and what we found

People were supported by safely recruited staff. There were enough staff available with the right skills to support people safely. Staff had been trained in understanding how to recognise abuse and report this to the appropriate body.

Risks to people’s safety were assessed and plans were put in place to minimise the risks, reviews and updates were done regularly. Staff understood how to support people with their medicines and people received these as prescribed.

People were supported by staff who had knowledge of infection prevention control guidance and followed this to keep themselves and people safe. People were supported to have visitors come to the home in a safe way. A learning culture was in place when things went wrong.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider had systems in place to check the service people received and ensure actions were taken where improvements were needed. The provider followed the duty of candour guidance when things went wrong.

There were partnerships in place to offer people support to access their local community. The providers systems ensured people were supported using a person-centred approach. There were systems in place to seek feedback and people, relatives and staff felt listened to.

Rating at last inspection

The last rating for this service was good [16 July 2019].

Why we inspected

We received concerns in relation to the management of medicines. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

The overall rating for the service has remained good. We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe and well led sections of this full report.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Wentworth Lodge Residential Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.