Archived: Jubilee Villa Limited

Jubilee Villa Limited provides accommodation, care and support for up to five people with a learning disability. It is situated in Barwell near Hinckley in Leicestershire. On the day of our inspection one person was at the home and four were out participating in day long activities in the community.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff understood and put into practice the provider’s procedures for safeguarding people from abuse and avoidable harm. They advised people using the service about how to keep safe in the home and when they were out enjoying activities. The provider had enough suitably skilled staff to be able to meet the needs of people using the service. The provider had effective arrangements for the safe management of medicines. People received their medicines at the right times.

People using the service were supported by staff who had received relevant and appropriate training and support from the management team. This included training about how to communicate effectively with people using signs, gestures and objects. Staff understood the needs of people they supported. Senior staff understood the relevance to their work of the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards.

Staff supported people with their nutritional needs by providing information about balanced diets and healthy eating. People were supported to access health services, including specialist health services, when they needed to. Staff acted on instructions and advice from health professionals to ensure the healthcare needs of people using the service were met.

Staff were considerate and caring. People were able to enjoy a variety of meaningful activities that reflected their hobbies and interests. People were supported by staff who understood their needs. People had limited involvement in decisions about the planning and delivery of their care, but their representatives were involved. Staff respected people’s privacy and dignity.

People’s plans of care were centred on their specific needs. Those plans included detailed information for staff about how they should support people. Relatives and representatives had access to a complaints procedure.

The provider had aims and objectives that were displayed to staff and relatives of people using the service. They had effective procedures for monitoring and assessing the quality of service.

When we arrived for our inspection that the rating from our last inspection was not displayed. After we discussed this a poster with the ratings was placed on display beside the visitor's signing-in book.

People were supported to take their medicines by trained staff. Procedures and guidance for staff to follow were in place to ensure people's health needs were met safely.

Staff had been appropriately screened to ensure they were suitable to work with vulnerable people. All new staff were required to complete induction training for their job role.

Information about the people using the service, staff records and other records relating to the management of the service was kept up to date and stored securely. Staff were trained and aware of their responsibilities with regards to confidentiality and maintaining accurate records.

Information about the service was produced in formats suitable for people using the service. The care plans were person centred and were written with the person's involvement. Easy read, symbols and pictures were used to signify important aspects of their life and how people wanted to be cared for.

People were cared for and supported by trained staff that promoted their safety, independence and wellbeing. Staff maintained their knowledge and skills through regular training, updates, support and supervision.

The provider had an effective quality assurance system, which monitored the day to day running of the service. These included audits and checks on the environment, delivery of care and records, staff competency and the management of the service. People were asked for their views and supported to make a comment about the service through care review meetings, surveys and using the complaint procedure.