You are here

Inspection Summary


Overall summary & rating

Good

Updated 10 March 2021

Portcullis House provides accommodation for a maximum of 44 older adults. The home is a purpose-built, single-storey building which has two wings, one of which supports people living with dementia. There were 33 people living at the home at the time of the inspection. It is situated in a residential area in Langport, Somerset.

We found the following examples of good practice.

Relatives and friends were able to visit in a specially designed area which was a specially divided conservatory where people living in the service sat one side of a clear 'wall', while their visitors sat the other side. Visitors were able to enter directly from the carpark and therefore did not have to come through the service. Visits were timed to ensure there was sufficient time to clean the areas before another visit commenced.

Staff also supported people to keep in regular contact with friends and families through telephone and video calls.

Each person had their temperature taken twice daily and staff were vigilant about looking for any signs or symptoms of Covid-19.

There were weekly multi-professional meetings held via social networking with a GP, a pharmacist, district nurse, physio and a social worker. This has supported the service to get advice about concerns in a timely manner.

Inspection areas

Safe

Good

Updated 10 March 2021

Further information is in the detailed findings below.

Effective

Good

Updated 10 March 2021

Caring

Good

Updated 10 March 2021

Responsive

Good

Updated 10 March 2021

Well-led

Good

Updated 10 March 2021