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Inspection Summary

Overall summary & rating


Updated 20 June 2019

About the service: Greenhill House is registered to provide accommodation and personal care for up to 55 people. The home specialises in the care of older people. At the time of the inspection there were 48 people living in the home.

People’s experience of using this service:

People received care and support that was safe. The provider had a robust recruitment programme and staff had received training in recognising abuse and safeguarding people.

There were enough staff to support people with their daily living and activities. Risk assessments were in place with guidance for staff about how to keep people safe.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

People received effective care and support. Staff showed a clear understanding of people’s needs and received training relevant to their role and the needs of people living in the home. People enjoyed a healthy balanced and nutritious diet based on their preferences and health needs.

People received care from staff who were kind and caring. Staff always respected people’s privacy and dignity. Staff encouraged people to be involved in their care planning and reviews. People were supported to express an opinion about the care provided and the day to day running of the home.

People received responsive care and support which was personalised to their individual needs and wishes and promoted independence. There was clear guidance for staff on how to support people in line with their personal wishes, likes and dislikes.

People were supported by a team that was well led. The registered manager and provider demonstrated an open and positive approach to learning and development. Everybody spoken with said they felt the manager was open, approachable and the home was well led.

There were systems in place to monitor the quality of the service, ensure staff kept up to date with good practice and to seek people’s views. Records showed the service responded to concerns and complaints and learnt from the issues raised.

Rating at last inspection: At our last inspection we rated the service Good. The report was published December 2016.

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remained Good overall.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 20 June 2019

The service was safe.

Details are in our Safe findings below.



Updated 20 June 2019

The service was effective.

Details are in our Effective findings below.



Updated 20 June 2019

The service was caring

Details are in our Caring findings below.



Updated 20 June 2019

The service was responsive

Details are in our Responsive findings below.



Updated 20 June 2019

The service was well-led

Details are in our Well-Led findings below.