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Inspection Summary


Overall summary & rating

Good

Updated 6 December 2019

About the service

Burnworthy House is a residential care home which is registered to provide personal and accommodation to up to 37 people. The home specialises in the care of older people. At the time of the inspection there were 32 people at the home. Accommodation was arranged over two floors with a passenger lift between.

People’s experience of using this service and what we found

Burnworthy House was exceptionally well integrated into the local community and was an important part of village life. This enabled people to continue to be valued members of their community and enjoy a huge range of social opportunities.

People received care and support which was extremely personalised to their needs and wishes. Staff were skilled at finding out about people and making things happen to ensure people lived life to the full. The management of the home fully supported this.

The home was very well led by a management team and provider who had a clear ethos of providing care which put people living at the home at the heart of everything. The management team were able to motivate staff to put their ethos into practice. This resulted in people feeling well looked after and comfortable.

People felt safe at the home and told us staff were always kind and compassionate towards them. Staff encouraged people to be independent and follow their preferred routines. Staff often went over and above their job roles to ensure people were happy and fulfilled.

People lived in a home which was well maintained, warm and homely. Friends, family and members of the local community were always made welcome. Staff were proud of the home and the care they provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People told us they were able to make choices about all aspects of their care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (Published May 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 6 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 6 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 6 December 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 6 December 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 6 December 2019

The service was well-led.

Details are in our well-Led findings below.