The Care Quality Commission

Archived: Gateshead Council Domiciliary Care and START Services

Council Offices, Prince Consort Road, Gateshead, Tyne and Wear, NE8 4HJ (0191) 433 3000

Provided and run by:
Gateshead Council

Important: This service is now registered at a different address - see new profile

All Inspections

18 October and 13 November 2012

During a routine inspection

We inspected the agency office and spoke with three people who used the service. People who used the service said they were pleased with the care and support provided by the agency. Nothing was too much trouble for the staff who were always polite and cheerful. They also said they were kind and caring.

We found people were given appropriate information and were involved in making decisions about their care and treatment. People told us staff treated them with respect and courtesy. One person said, "They always ask me my opinion and explain what is happening."

People told us they were well cared for. One person said, "The care team are excellent,nothing is too much trouble." We found that care was planned and delivered in a way that ensured people's safety and welfare.

Staff received professional development and people told us staff were well trained. One person said, "I am totally satisfied with the care team, they do a very good job."

We saw the provider had systems in place to gather feedback from people, who used the service, and to regularly assess and monitor the quality of service people received. Recent comments included:" All the ladies were very pleasant and most helpful."

"I enjoyed having the team when I came out of hospital; I found them all very helpful and friendly."

"An extremely good service given by professional, compassionate people."

"This service has been a great help to me. The staff are lovely, nothing is too much trouble."

3 November 2011

During a routine inspection

People using the service and their relatives told us they had positive experiences of the care and support they received. They praised care workers and management and said they were provided with a reliable service and continuity of care. Their comments included, 'I am well satisfied with the marvellous care given to my mother'; 'I get a good service'; 'We know we're in safe hands'; 'They're all lovely and helpful'; and, 'I would be lost without them'.