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Inspection Summary


Overall summary & rating

Good

Updated 3 January 2020

About the service

Shared Lives Gateshead provides personal care to 80 people with a learning disability at the time of the inspection.

Shared Lives Gateshead is a shared lives scheme which provides people with long-term placements, short breaks and respite care, within shared lives carers (SLC) own homes.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People received good care, from a kind and caring team of shared lives carers.

People and carers said the service was safe. Shared lives carers knew how to report safeguarding and whistle blowing concerns. They confirmed they felt confident to do so. The provider recruited new shared lives carers safely. People received their medicines when they were due. The service logged and investigated incidents and accidents.

Training was up to date and shared lives carers received good support. Shared lives carers supported people to have enough to eat and drink and to access healthcare services.

People were supported to have maximum choice and control of their lives and shared lives carers supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service fully assessed people’s needs which formed the basis for developing personalised care plans. Shared lives carers supported people to follow a wide range of activities and attend events. The provider investigated complaints fully; although these were not directly related to the care provided.

The provider had worked with stakeholders to improve the quality assurance processes. These were now effective in identifying areas for improvement and learning lessons. People, relatives and carers described the registered manager as supportive and approachable. People could provide feedback about the service; their views were listened to and acted on.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection (and update)

The last rating for this service was requires improvement (published 15 November 2018). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 3 January 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 3 January 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 3 January 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 3 January 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 3 January 2020

The service was well-led.

Details are in our well-led findings below.