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Inspection Summary

Overall summary & rating


Updated 29 April 2020

About the service

Showell Court is an extra care service providing personal care to people aged 55 and over. At the time of the inspection there were 41 people receiving a regulated activity. People using the service lived in one of 64 self-contained apartments. Communal facilities included a restaurant, garden and large lounge.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

We found people did not always receive their medicines as prescribed. Errors in the administration of medicines had not always been identified in a timely way. However, the registered manager had introduced additional checks and safeguards relating to specific medicines to reduce the risk of medicines errors. Checks were also being carried out more frequently to ensure any mistakes were quickly identified.

People told us they felt safe. Staff knew how to identify and report concerns relating to people’s safety and well-being. Risks were assessed and managed to reduce the risk of avoidable harm. People received timely support from a consistent staff team.

People’s needs were assessed and reviewed to ensure their care needs were met. Staff received training relevant to their role and felt supported by the management team. People received sufficient amounts to eat and drink to maintain their health. People were supported to access healthcare agencies when required.

Staff sought people’s consent before providing care and decisions about people’s care and treatment were made in line with law and guidance. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People described the staff who supported them as kind and helpful. People were supported to make their own decisions about daily living. Staff encouraged and supported people to maintain their independence and their dignity was valued and privacy respected.

People’s care was responsive to their changing needs. People and, where appropriate, their relatives were involved in the assessment, planning and review of their care. People were supported to follow their interests and encouraged to participate in events and activities to reduce the risk of social isolation. People knew how to raise a concern if they were unhappy about the service they received.

People and staff felt the service was well managed and were given opportunities to share their views about the service. The registered manager was aware of their responsibilities as a registered person. Staff described the management team as helpful, welcoming and responsive. The registered and deputy managers carried out auditing to ensure the quality of care provided and were keen to further improve people’s experiences of care and support.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 5 September 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas


Requires improvement

Updated 29 April 2020

The service was not always safe.

Details are in our safe findings below.



Updated 29 April 2020

The service was effective.

Details are in our effective findings below.



Updated 29 April 2020

The service was caring.

Details are in our caring findings below.



Updated 29 April 2020

The service was responsive.

Details are in our responsive findings below.



Updated 29 April 2020

The service was well-led.

Details are in our well-Led findings below.