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Inspection Summary


Overall summary & rating

Good

Updated 9 August 2017

The inspection took place on 13 July 2017 and was unannounced.

Villa Scalabrini provides accommodation for up to 49 people with residential and dementia needs. It does not provide nursing care. At the time of this inspection there were 47 people living at Villa Scalabrini.

There was a manager in post who was registered with CQC. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

When we last inspected the service on 9 June 20175 we found the provider was meeting the regulations. At this inspection we found that the provider was continuing to meet the regulations.

People told us they felt safe living at Villa Scalabrini. Staff demonstrated they knew how to keep people safe and risks to people's safety and well-being were assessed and kept under regular review to help to keep them safe. People's medicines were managed safely, by staff who had received training.

People had their needs met in a timely way and we observed there were sufficient numbers of staff who had the right skills and experience to support people safely. There was a robust recruitment process in place. This helped to ensure that staff who were employed at the service were suitable to work in a care setting.

Staff received regular support from their line managers which included one to one supervision and team meetings. Staff told us they felt well supported.

People received the assistance they needed to eat and drink sufficient amounts to maintain their health. People were supported to access healthcare professionals when required.

People and their relatives were positive about the staff and management at the service. We observed staff to be kind and caring. Staff were knowledgeable about peoples individual requirements in relation to their care and support needs and preferences.

People and or their relatives had been involved in the planning of their care where they were able to and where this was appropriate. Visitors were welcomed to the home at all times and were invited to join in events and celebrations throughout the year.

People were supported to participate in a range of varied activities that were provided. There were arrangements in place to receive feedback from people who used the service and their relatives.

People were able to raise any concerns they had and told us that in most cases they were confident they would be listened to and any concerns would be addressed.

There were systems and processes in place to regularly monitor the quality of the care and support provided for people who used the service. Plans were in place to make continual improvements.

Inspection areas

Safe

Good

Updated 9 August 2017

The service remains good.

Effective

Good

Updated 9 August 2017

The service remains good.

Caring

Good

Updated 9 August 2017

The service remains good.

Responsive

Good

Updated 9 August 2017

The service remains good.

Well-led

Good

Updated 9 August 2017

The service remains good.