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Villa Scalabrini Outstanding

Inspection Summary

Overall summary & rating


Updated 11 March 2020

About the service

Villa Scalabrini is a residential care home. It provides residential care for up to 49 older people. At the time of our inspection 49 people were accommodated at the home.

The home is a purpose built in the style of a small village, originally for the Italian community and now welcoming people from all cultures, nationalities and religions. The home was set in attractive gardens, which included a 'memorial garden'. People also had access to an enclosed garden with many tropical birds and a vegetable garden where people could enjoy the outside space.

People’s experience of using this service and what we found

People, relatives and friends all spoke very highly of the care received at Villa Scalabrini. People were at the heart of the home and everything centred around giving them an extraordinary quality of life. People were treated as individuals in a culture that was values based and nothing was ever too much trouble. People and their families spoke about a compassionate staff group, we repeatedly heard people describing the home and staff as outstanding, excellent, kind, compassionate and thoughtful.

There was a strong spiritual ethos at the service and an appreciation for what had been achieved at Villa Scalabrini. The 'Villa' (as people referred to the home) had a happy feel. The ambience was felt as soon as you entered; lots of happy, busy people going about their daily business. People had a purpose, a mission, and staff were on hand to support people to achieve the best possible quality of life.

People told us it was a family home and family members confirmed they were warmly welcomed involved and all were delighted that people had thrived so well since coming to live at the 'Villa'. People had lived much longer than expected with many people well over 100 years old. Family told us they believed this was because of the excellent care people received at the 'Villa'. People and their relatives were fully involved in all aspect of their lives and how they choose to live them. This had a positive impact on people’s psychological and physical health and wellbeing. It also empowered people and gave them control and independence.

People felt safe. Staff were well trained and knew how to report any concerns under the safeguarding procedure. Staff were aware of how to elevate concerns if required. Staff knew how to keep people safe and mitigate any identified risks to people. Staff were recruited through a robust procedure. There were enough staff employed to support people in a timely way. People received their medicines safely.

People were encouraged and supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People had consented to all care and support. Staff were aware of the mental capacity assessments process and depravation of liberty safeguards (DoLs).

People’s individual needs were assessed and reviewed monthly. This helped to ensure all information was current and the care was effective. People's dietary needs were well catered for including any specialist requirements. If any concerns were noted referrals were made to appropriate professionals.

People were engaged fully in a complete and varied range of activities organised around people’s individuals’ abilities, interests and hobbies. External events were regularly organised, and the community was fully involved and attended events organised at the home or within the grounds.

People’s care and support plans were very personalised with a great deal of detail. Information about people’s lives, history family, likes, dislikes and preferences were all recorded to help the staff really get to know the person well.

The service had a complaints procedure in place. People and their relatives told us they never had to complain as they could bring anything to the staff’s attention and

Inspection areas



Updated 11 March 2020

The service was safe.

Details are in our safe findings below.



Updated 11 March 2020

The service was effective.

Details are in our effective findings below.



Updated 11 March 2020

The service was exceptionally caring.

Details are in our caring findings below.



Updated 11 March 2020

The service was responsive.

Details are in our responsive findings below.



Updated 11 March 2020

The service was exceptionally well-led.

Details are in our well-Led findings below.