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Inspection report

Date of Inspection: 26 June 2012
Date of Publication: 11 July 2012
Inspection Report published 11 July 2012 PDF | 47.62 KB

Overview

Inspection carried out on 26 June 2012

During a routine inspection

During our site visit, on 26 June 2012, we met most of the people using the service. For many of them, English was not their first language, but all the staff were able to communicate in people’s own native language. We observed that people were generally relaxed and content. A person mentioned that the home was always ‘spotlessly clean’. Another person said, “We have no trouble with the staff. We have very nice staff.” This was echoed by a person who commented, “The staff are very kind and they work very hard.”

When asked about choices, one person said, “They provide very nice food here, and you can request things you like.” Another said, “We have a choice of menu every day. We have an Italian music event here every Tuesday: we have had a keyboard-player and an accordion-player. We also have regular gym sessions, and organised walks in the gardens. Another person commented, “This home is not bad. We have choices. If I want, I can go out.”