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Inspection report

Date of Inspection: 14 June 2013
Date of Publication: 12 July 2013
Inspection Report published 12 July 2013 PDF | 74.63 KB

Overview

Inspection carried out on 14 June 2013

During a routine inspection

During our inspection, people we spoke with gave positive feedback about the care they had received. We noted that some of the people were not able to communicate with us in English as they could only speak Italian. However, their facial expressions showed that they were happy and content. There was good interaction among themselves and with the members of staff.

People who were able to speak English expressed how pleased they were with the staff and the care they received. Some people commented that they had been offered a choice of activities every afternoon. One person remarked, “I am quite happy with the care. The staff are very good. It’s a pleasant place.” Another person said, “I am happy with the care. I have no complaints.” This was echoed by another person who said, “The staff are very good. The food is very good too, and there are plenty of choices.”

We observed that staff were readily available to assist people throughout the day. The members of staff we spoke with had good knowledge of the people using the service and delivered appropriate care.

We had a tour of the premises, including the newly renovated unit on the ground floor. We noted that the premises were well maintained and that people had access to all the facilities and communal areas, which were clean and tidy throughout.