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Inspection Summary


Overall summary & rating

Good

Updated 23 May 2019

About the service:

• White House is a residential care home providing personal care for up to nine people with learning disabilities.

• At the time of the inspection it was providing a service to nine people.

• White House is a large, detached house located near the village of Datchet, just four miles east of Slough town centre. It comprises two single bedrooms on the ground floor and five single bedrooms on the first floor, with communal bathrooms. The building also contains a large lounge and a dining area leading to the kitchen, and a laundry area. Patio doors lead from the dining room to spacious gardens, where there is also a summer house. An annex building provides fully self-contained accommodation for two further adults.

People’s experience of using this service:

• The service responded and went the extra mile to address people’s needs in relation to protected equality characteristics. For example, the service took extra steps to accommodate religious and cultural needs people living at White House.

• The service understood the needs of different people and groups of people, and delivered care and support in a way that met these needs and promoted equality.

• The service took innovative steps to meet people’s information and communication needs over and above complying with the Accessible Information Standard.

• People received individual, tailored care and support which led to exceptional outcomes. Care and support met people’s needs, and reflected their diversity, preferences and choices. Feedback from people and their family carers always reflected very responsive care and support.

• People were safe and staff knew how to keep them safe from harm. The provider had a recruitment process to ensure they had enough staff to support people safely. People received their medicines as prescribed. Staff followed infection control guidance and had access to personal protective equipment.

• Staff had the skills and knowledge to meet people's needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. People's nutritional needs were met and they received enough to eat and drink to ensure they had a healthy diet. People accessed health care when needed.

• People received care and support in a caring environment which promoted their privacy, dignity and independence. The provider took steps to make sure people could be involved in decisions about their care and support.

• People's support needs were assessed regularly and planned to ensure they received the assistance they needed. People's support was individualised. People were supported to take part in a range of activities. People's interests, preferences, likes and dislikes were known to staff. The provider had a complaint process which people were aware of and were able to voice any concerns.

• The provider had systems in place to investigate and monitor accidents and incidents. The registered manager understood their legal requirements within the law to notify us of all incidents of concern, deaths and safeguarding alerts. The registered manager sought and shared knowledge and ideas, which contributed to improving the service and ensuring up-do-date best practice was followed.

Rating at last inspection: Rated Good overall (last report published 16/12/2016).

Why we inspected: This was a planned inspection to check that this service remained Good.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our reinspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 23 May 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 23 May 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 23 May 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Outstanding

Updated 23 May 2019

The service was exceptionally responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 23 May 2019

The service was well-led.

Details are in our Well-Led findings below.