Hazel Bank Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question good. At this assessment the rating has remained good. We reviewed 1 quality statement. This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Processes were in place to ensure people had equity in outcomes. Care plans highlighted people’s diverse needs, including their religions, culture and sexuality. Staff received equality diversity and inclusion training to give them an understanding of the context in which they worked. We saw examples where people’s culture was respected and embraced. For example, menu choices reflected people’s individual preferences. Staff had training in supporting people who lived with dementia and adapted their communication style according to people’s needs. The service had promoted the use of translator ear buds for 1 person, who spoke a different language to staff. The registered manager told us this had meant the person had been able to clearly communicate their wishes and preferences and directly led to improvements in their care and social opportunities.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.