Archived: Head Office

Updated 18 May 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 27 March 2014 and was announced. We gave the provider 48 hours’ notice because the location provides a domiciliary care service.

The inspection was carried out by one Adult Social Care inspector.

Before our inspection we reviewed the information we held about the service.

This was a small service and one family received care in their home when we inspected. We spoke with a member of the family and with the support worker who visited them. We also looked at care records, staff personnel and training records and records relating to the management of the service.

Updated 18 May 2015

We carried out this announced inspection on 27 March 2015. We last inspected this service on 9 October 2013. At that inspection we found that the provider was meeting all of the regulations that we assessed.

ROC Northwest Limited Head Office provides support to children and young people living in their own homes. The agency is a specialist service that provides personal care and supports children and young people to take part in activities in the local community. The service is based in offices in Arnside and support is primarily provided to people living in Cumbria, North Yorkshire and Lancashire. When we carried out this inspection the agency was providing support in the home of one family.

There was a registered manager employed at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Young people were safe receiving support from this agency. They were protected from the risk of harm because care staff were trained in how to identify and report abuse.

Safe systems were in place to check that care staff were suitable to work with young people in their homes. There were enough staff to support young people. Care staff were trained to ensure they had the skills and knowledge to provide the support young people required.

Medicines were handled safely and young people received their medication as prescribed by their doctor.

Young people and their families were asked for their views about the care provided and the service they received. The service was responsive to young people’s needs. Young people and their families could influence how their support was provided.

Care staff were caring and treated young people and their families were with respect. Support was provided in a way that promoted young people’s privacy and dignity.

The service was well managed. People knew how to contact a senior person in the service if they needed to. The registered provider set high standards for staff to work to. The registered manager carried out checks to ensure people received a high quality of service from this agency.