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Lukestone Dementia Nursing Home Good

Inspection Summary


Overall summary & rating

Good

Updated 21 June 2018

Care service description

We inspected the service on 15 and 16 May 2018. The inspection was unannounced. Lukestone Nursing Home is a ‘nursing home’. People in nursing homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Lukestone Nursing Home is registered to provide accommodation, personal and nursing care for up to 44 people, and there were 37 people living at the service at the time of the inspection.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Rating at last inspection

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Why the service remains good.

People were protected from harm by staff who were trained to identify signs of abuse. Where risks to people of the environment were identified, staff took action to minimise them. There were enough staff to meet people’s needs, and staff were recruited safely. Medicines were stored, given to people as prescribed and disposed of safely. People were protected by the prevention and control of infection. Lessons were learned when things went wrong.

People’s needs were assessed before they moved into the service. These needs were met by staff who had the skills and knowledge to deliver effective support. People were supported to eat and drink enough to have a balanced diet, including those with complex health needs. People were supported to have healthier lives by having timely access to healthcare services. People lived in an environment which was suitable for people living with dementia. People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

People received a service which was caring. People were treated with dignity and respect by staff who were compassionate and caring. Staff treated people’s private information confidentially. People were able to make decisions about how their care was provided, and were involved in reviews of their care along with people who mattered to them.

People received care that was personalised to their individual preferences. Staff knew people’s needs and personal histories well. When people or their families had complaints or concerns they were encouraged to raise them. Management saw complaints to be an opportunity to improve the service. People were supported at the end of their life to have a dignified and comfortable death.

The registered provider’s vision and values were embedded into the service, staff and culture. Governance systems were effective in ensuring shortfalls in service delivery were identified and rectified. Management encouraged honesty and transparency in the service. . People and their families were encouraged to be involved and engaged with the service. The registered manager had developed links with the local community.

Further information is in the detailed findings below

Inspection areas

Safe

Good

Updated 21 June 2018

The service remains Good.

Effective

Good

Updated 21 June 2018

The service remains Good.

Caring

Good

Updated 21 June 2018

The Service remains Good.

Responsive

Good

Updated 21 June 2018

The service remains Good.

Well-led

Good

Updated 21 June 2018

The service remains Good.