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Silverpoint Court Residential Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 2 May 2019

About the service: Silverpoint Court Residential Home provides personal care and accommodation for up to 36 older people, some of whom may be living with dementia. Accommodation is on three floors. There is a passenger lift to enable people to access the second and third floors. There is an accessible garden to the rear of the property, including an area for charging and storing mobility scooters. At the time of our inspection, there were 29 people using the service.

People’s experience of using this service:

Staff knew people well and were kind and sensitive to their needs. They treated people with dignity and respect and promoted their independence. Positive relationships had been formed between staff and people using the service.

Staff were recruited safely. There were enough staff to meet people's needs and people told us when they needed assistance, staff responded promptly. Risk assessments were in place to manage potential risks within people's lives, whilst also promoting their independence. People’s medicines were managed safely. Incidents and accidents were investigated and actions taken to prevent recurrence. Effective infection control processes were in place.

People's needs were assessed prior to them moving into the service to help ensure they were cared for and supported effectively. Staff knew people’s care and support needs. They had received relevant training, support and supervision to enable them to effectively fulfil their roles and responsibilities. People were provided with a nutritious and varied diet and they were complimentary about the quality and choice of food offered. Staff worked well with external professionals to promote people’s health and wellbeing. People had access to social activities and events.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The culture of the service was person-centred. The registered manager was visible around the home and staff had a clear understanding of their roles and responsibilities. People were encouraged to express their views on the service they received and be involved in the running of the service. There were effective quality assurance systems in place to drive continuous improvement.

More information is in the detailed findings below.

Rating at last inspection: Good (report published 21 December 2016)

Why we inspected: This was a scheduled inspection based on the previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 2 May 2019

The service remained safe

Details are in our Safe findings below.

Effective

Good

Updated 2 May 2019

The service remained effective

Details are in our Effective findings below.

Caring

Good

Updated 2 May 2019

The service remained caring

Details are in our Caring findings below.

Responsive

Good

Updated 2 May 2019

The service remained responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 2 May 2019

The service remained well led

Details are in our Well Led findings below.