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Meyer House Nursing and Residential Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 19 July 2019

About the service

Meyer House Nursing and Residential Care Home is a care home service that accommodates 34 people across two floors in one adapted building. There were 24 people using the service at the time of our inspection.

People's experience of using this service People said they felt safe and that their needs were met. Risks were identified, and risk management plans were in place to manage these safely. Medicines were safely managed, and people were protected against the risk of infection. Assessments were carried out to ensure people's needs could be met. Accidents and incidents were appropriately managed and learning from this was disseminated to staff. Sufficient numbers of suitably skilled staff were deployed to meet people’s needs.

Assessments were carried out prior to people joining the service to ensure their needs could be met. Staff were supported through induction, training and supervisions. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported to eat a healthy and well-balanced diet. People had access to different healthcare professionals when required to maintain good health.

People told us staff were caring and respected their privacy, dignity and always asked for their consent before supporting them. People’s independence was promoted. Information was available to people in a range of formats to meet their individual communication needs if required. There was an effective system in place to respond to complaints in timely manner.

The service was not currently supporting people who were considered end of life, but if they did relevant information would be recorded in their care plans. There were effective systems in place to assess and monitor the quality of the service provided. The provider worked in partnership with key organisations to ensure people's individual needs were planned and met.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: The last rating of the service was good (published on 01 December 2016)

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas

Safe

Good

Updated 19 July 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 19 July 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 19 July 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 19 July 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 19 July 2019

The service was well-led.

Details are in our well-Led findings below.