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Lulworth House Dementia Residential Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 6 March 2020

About the service

Lulworth House is a residential care home providing personal care for to up to 42 older people living with dementia. Thirty seven people were living at the service at the time of inspection. There were a variety of communal areas for people such as a conservatory, dining room and two lounges which included an additional dining space. The garden was easily accessible. The lift gave access to the upper floors.

People’s experience of using this service and what we found

The service was not consistently well-led. Whilst systems were in place to monitor the quality and safety of the service, they had not been effective in identifying inconsistencies in people’s risk assessments and safe recruitment. Staff were able to feedback their views and felt supported in their roles. The manager acted openly and responsively during the inspection ensuring they took immediate action to remedy any areas of improvement we identified.

Environmental risks were well managed to keep people safe and individual risks to people were identified and actioned appropriately. People were supported by staff who understood the appropriate action to take should they be concerned about their safety. People’s medicines were well managed by trained staff.

People received effective care. The requirements of the Mental Capacity Act 2005 were being met. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to receive appropriate healthcare in line with their specific needs. Staff had training around people’s needs. People were supported to eat and drink meals of their choosing and were positive about meals provided.

People received support that was caring, compassionate and kind. We received positive feedback about the care staff. People were encouraged to be involved in all aspects of their care in regular meetings. People had their dignity and privacy respected.

People received care that was responsive to their needs. People had a wide range of activities available to them that met their individual interests. Activities were regularly reviewed making them person centred and focused on the well-being of people. People had received end of life care that was individual to them. All staff including activity staff were actively involved in making people’s end of life meaningful.

Rating at last inspection

The last rating for this service was good (published 21 July 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 6 March 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 6 March 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 6 March 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 6 March 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 6 March 2020

The service was not always well-led.

Details are in our well-Led findings below.