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Lulworth House Dementia Residential Care Home Good

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Inspection report

Date of Inspection: 18 September 2013
Date of Publication: 11 December 2013
Inspection Report published 11 December 2013 PDF

Overview

Inspection carried out on 18 September 2013

During an inspection to make sure that the improvements required had been made

We visited the home in April 2013 and found significant shortfalls in how people were cared for safely. We took action against the home and visited in October 2013 to check on progress. The provider sent us an action plan about how they would address the shortfalls in the service. We found that some progress had been made.

Care plans reflected the current needs of the people who lived in the home.

Staff were busy but because of the reduced numbers of people who lived in the home had more time to interact with people and make sure they had the support they needed.

Staff had an improved understanding of how to manage and support people who exhibited challenging behaviours.

Since our last visit the registered provider had employed a management company on a short term basis to review their practices. The manager, who was employed at the time of our last visit, had left and a new manager had been employed. At the time of our inspection the provider did not have a registered manager in post.

The lack of consistent and robust management of the home since our last visit had impacted on the on-going monitoring of the home. There had been a lack of robust systems to assess and monitor the quality of the service provided. This meant that although people�s daily care needs were being met and people were safeguarded against the risk of harm, people were not benefitting from a service that provided effective and safe management of the quality of the care.