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Lulworth House Dementia Residential Care Home Good

All reports

Inspection report

Date of Inspection: 11 February 2013
Date of Publication: 16 March 2013
Inspection Report published 16 March 2013 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 February 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff and reviewed information sent to us by commissioners of services.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

We saw that people were comfortable with staff and the manager and interactions we saw between staff and people who lived in the home were friendly, cheerful and respectful. We saw rotas which showed that staffing levels had been increased since our last visit to make sure there were adequate numbers of staff on duty to meet people’s needs. The manager told us there were three members of bank staff who could be called on in the event of staff sickness or absence. This meant that there were enough staff available to cover each shift to make sure people received the care and support they needed.

We spoke to the area manager who told us that a consultant had spent six weeks in the service following our last inspection to monitor the quality of the service and advise on a variety of areas including appropriate staffing levels. The provider may find it useful to note that there was no ongoing analysis of the needs of people who lived in the home to show that numbers of staff were regularly reviewed as people’s needs changed. However we found there were enough staff on duty during our visit to provide appropriate levels of care and support to people who were living in the home.

We saw that there were enough staff on duty to make sure people were supervised adequately. Where people exhibited challenging behaviours we saw that staff were quick to intervene and provide reassurance and support to diffuse situations. This meant that there were enough staff on duty to keep people safe.